Box Office Representative-PT

Caesars Entertainment; Danville (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Danville, VA is seeking a Box Office Representative to deliver outstanding guest service and handle ticket purchases, retrieval, and inquiries. You will navigate Ticketmaster accounts, manage mobile tickets, and distribute will-call tickets with proper ID checks.

The role emphasizes accuracy, calm demeanor in a fast-paced venue, and adherence to policies. Evening/weekend shifts required.

Qualifications

• Previous customer service or cash-handling experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn ticketing software.
• Ability to remain calm and professional in a fast-paced environment.
• Patient, courteous, and willing to assist guests who may be unfamiliar with smartphones, mobile ticketing, or online accounts.
• Must be available to work evenings, weekends, holidays, and event schedules as required.
• Wage: $18.00 per hour.

Responsibilities

• Serve as the first point of contact for guests and provide excellent customer service.
• Assist guests with ticket purchases, retrieval, and will-call distribution.
• Help guests navigate Ticketmaster accounts, mobile tickets, and password resets.
• Distribute will-call tickets and verify guest identification.
• Answer questions regarding events, seating locations, venue policies, and directions.
• Process ticket sales, exchanges, upgrades, and refunds per policies.
• Troubleshoot ticketing issues with supervision and Ticketmaster support.
• Handle cash and credit card transactions with accurate records.
• Maintain a clean, organized box office environment.
• Adhere to company policies and guest service standards.

Skills

Customer service

Cash handling

Strong communication

Basic computer skills

Tools

Ticketmaster system

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Box Office Representative serves as the first point of contact for guests attending events and is responsible for delivering exceptional customer service while assisting with ticket purchases, ticket retrieval, and event-related inquiries. This position plays a critical role in ensuring guests have a positive and stress‑free experience, particularly when helping patrons navigate Ticketmaster accounts, mobile ticketing, and will call ticket distribution.

How You Will Create the Extraordinary

Provide outstanding guest service in a friendly, professional, and welcoming manner.

Assist guests with Ticketmaster accounts, mobile tickets, password resets, ticket transfers, and other digital ticketing needs.

Distribute will call tickets and verify guest identification according to established procedures.

Answer questions regarding events, seating locations, venue amenities, policies, and directions.

Process ticket sales, exchanges, upgrades, and refunds in accordance with venue and company policies.

Troubleshoot ticketing issues and work collaboratively with supervisors and Ticketmaster support when necessary.

Handle cash, credit card transactions, and maintain accurate transaction records.

Communicate clearly and patiently with guests of all ages and technical skill levels.

Resolve guest concerns professionally while maintaining a positive and guest‑focused attitude.

Maintain a clean, organized, and professional box office environment.

Adhere to all company policies, procedures, and guest service standards.

What You Will Need

Previous customer service or cash‑handling experience preferred.

Strong communication and interpersonal skills.

Basic computer proficiency and ability to learn ticketing software.

Ability to remain calm and professional in a fast‑paced environment.

Patient, courteous, and willing to assist guests who may be unfamiliar with smartphones, mobile ticketing, or online accounts.

Strong attention to detail and accuracy.

Must be available to work evenings, weekends, holidays, and event schedules as required.

Wage: $18.00 per hour

Physical Requirements

Ability to sit or stand for extended periods.

Ability to use a computer and telephone for prolonged periods.

Ability to occasionally lift up to 25 pounds.

TOGETHER WE WIN
We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.