Box Office Ticket Seller

ASM Global; Tysons (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free employee parking

Show tickets

Job summary

Legends Global is seeking a friendly Box Office Associate at Capital One Hall in Fairfax County. You will handle in-person Ticketmaster sales for the main hall and the black box, manage Will-Call, and assist guests with pricing, seat selection and parking.

The role requires excellent communication and cash handling skills, with flexibility for evenings, weekends, and holidays. Prior experience in entertainment venues and Ticketmaster is preferred; Legends Global supports equal opportunity

Qualifications

• High School diploma or equivalent required.
• Minimum 6 months in customer service and cash handling.
• Previous experience in an entertainment venue beneficial.
• Ticketmaster experience preferred.

Responsibilities

• Demonstrates excellent customer service, responds promptly to customer needs and requests.
• Handles in-person ticket sales using Ticketmaster for the performance hall and black box.
• Manages Will-Call according to procedures and balances a cash drawer.
• Answers questions on event availability, pricing, seating, scheduling and parking; resolves guest complaints within scope of authority.

Skills

Customer service

Cash handling

Ticketmaster

English communication

Independence

Education

High School diploma or equivalent

Tools

Ticketmaster experience

Job description

Capital One Hall is a multi-venue theater complex located on the campus of Capital One headquarters in Fairfax County in the Commonwealth of Virginia. Capital One Hall features a 1600 seat performance hall, a 250 seat black box. The venue encompasses a spectacular Grand Lobby and Terrace, both spaces perfect for unique performances, pre-show activities, smaller musical acts, corporate gatherings and social events. This extraordinary, state of the art facility is located directly off the silver Metro line making it easily accessible locally and out of Washington D.C. proper. The anticipated performance season runs 12 months a year and will host a diverse, eclectic mix of entertainment including live music concerts, comedic acts, festivals and will proudly host many Fairfax County theatrical and symphonic groups including but not limited to organizations such as the Fairfax Symphony Orchestra, Washington West Film Festival and Ravel Dance.

Capital One Hall is owned by Capital One and opened in October 2021 and is managed by Legends Global, a world leader in facility management who will operate this extraordinary complex in the best interest of its client, Capital One.

Position Responsibilities

• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance
• Responsible for in-person ticket sales using Ticketmaster for the performance hall and black box
• Handles Will-Call according to procedures
• Efficiently and courteously answer questions concerning event availability, pricing, seat selection, scheduling and parking
• Resolve guest complaints within scope of authority
• Utilize and balance a cash drawer with various tender types
• Able to work independently and handle most questions without assistance
• Performs other duties as assigned by the Box Office Manager

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent communication skills as well as interpersonal skills to deal effectively with all business contacts
• Able to take initiative and exhibit flexibility
• Effectively communicate in English, both written and oral forms
• Ability to work flexible hours including evenings, weekends and holiday's as needed

Education and/or Experience

• High School diploma or equivalent
• Six (6) months experience with customer service and cash handling
• Previous experience in a similar type entertainment venue.
• Ticketmaster experience preferred

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Benefits

• Free employee parking and show tickets.