Box Office Manager

ASM Global; Tysons (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free employee parking

Tickets to shows

Job summary

Legends Global in Tysons, VA seeks a Box Office Supervisor to manage day-to-day ticket operations using Ticketmaster/Archtics. You will oversee staff, handle cash, process orders, and coordinate with promoters, facility personnel, and the ticket company to ensure accurate inventory and timely reporting.

You will supervise ticket sellers, prepare daily reports, and provide excellent customer service while maintaining compliance with policies and resolving issues.

Qualifications

• High school diploma or GED.
• 1–2 years related experience.
• Ticketmaster platform experience required, Archtics preferred.
• Experience in accounting and customer service essential.
• Box office experience in a similar environment strongly preferred.

Responsibilities

• Build shows and add-ons using Ticketmaster for high-volume venue.
• Forecast labor and communicate with other departments.
• Update weekly calendars and trackers in Excel.
• Prepare daily transaction reports.
• Supervise and schedule ticket sellers; manage weekly payroll.
• Process group sales orders and complimentary ticket requests.
• Coordinate event information between promoter, facility, and ticket company.
• Maintain communications with ticket company representatives for updates.
• Assist with cash handling and daily ticket inventory.
• Prepare final box office statements for settlement.
• Respond to customer inquiries to maintain positive rapport.
• Maintain event files: holds, vouchers, audits, and inventory schedules.
• Reconcile tickets sold with money received and change given.

Skills

Customer service

Accounting

Staff scheduling

Supervisory skills

Communication

Problem solving

Ticketing experience

Education

High School Diploma

Tools

Archtics

Ticketmaster

Spreadsheets

Job description

Essential Duties and Responsibilities

• Independently build shows and secondary add-on events utilizing Ticketmaster platform for high volume venue.
• Forecasting show labor and communicating with other departments accordingly.
• Update weekly calendar and trackers within Excel following weekly deadlines.
• Prepares or assist with preparation of a daily report of business transactions.
• Supervises and schedules ticket sellers and completes weekly payroll.
• Processes group sales orders and complimentary ticket requests.
• Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Assists with preparation of the final Box Office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Maintains and reconciles accurate count of tickets sold, money received from ticket sellers and change banks.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Called upon to manage night of show seat relocations, coordinating with operations and house managers.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED)
• 1 to 2 years related experience required
• Or equivalent combination of education and experience
• Ticketmaster platform experience required, with Archtics preferred
• Experience in accounting and customer service essential
• Box office experience in a similar environment strongly preferred
• Supervisory experience desired

Skills and Abilities

• Excellent communication, problem solving and organizational skills required
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Excellent good customer service and public relations skills
• Demonstrated knowledge of ticket selling/box office operations
• Ability to count money, make change accurately
• Experience with spreadsheets and computerized ticket systems desirable.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: on-site

Nights, weekends and holidays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Free employee parking and tickets to shows.

No relocation expenses.