Box Office Ticket Seller - Mayo Civic Center

ASM Global; Rochester (MN); Sur place; USD 17 000 - 24 000; Temps partiel

Résumé du poste

Mayo Civic Center is seeking a part-time Box Office team member to handle daily ticket sales, Will Call, and customer service during events. This role requires a reliable, friendly individual who can work evenings, nights and weekends in a busy venue.

Responsibilities include opening/closing the window, selling Will Call tickets via Ticketmaster, answering questions, and maintaining a professional appearance and workspace. Background checks and basic POS knowledge are required.

Qualifications

• High School diploma or GED required.
• Background Check in compliance with company policy.
• Basic knowledge of computer and point of sale technology.
• Ticketmaster or venue box office experience preferred but not required.
• Outgoing, friendly and professional attitude for guest relations.
• Ability to communicate effectively verbally and in writing.
• Must follow directions and work independently when needed.
• Team player in a high volume, sometimes stressful environment.
• Flexible hours including nights and weekends as shifts dictate.

Responsabilités

• Open and/or close ticket window as required.
• Sell and distribute will call tickets for events using Ticketmaster software.
• Answer customers’ questions promptly, courteously, and accurately both over the phone and at the ticket window.
• Keep a clean, well-groomed appearance, and organized work space.
• Maintain an energetic, professional, and polite relationship with co-workers, clients, and the public.
• Perform related clerical work and other special assignments as requested.
• Perform other duties as assigned.

Connaissances

POS technology

Formation

High School diploma/GED

Outils

Ticketmaster software

Description du poste

POSITION SUMMARY

This position is responsible for carrying out the day-to-day activities of the Box Office, including ticket sales, customer service, and Will Call during events.

HOURS OF WORK

Available hours will vary by week and will depend on event and on-sale schedules. Box Office staffing hours during the week on a non-event day are 9:30am-4pm. Event days will extend those hours. Weekends hours will vary by event but can run all day. The majority of available hours will coincide with our event schedule; mostly evenings, nights and weekends and are important to the business. We are looking for someone that can work up to 5-15 hours per week, based on our event schedule, and have open availability for Box Office operating hours. The number of hours that are scheduled per week are based on a monthly event schedule and will vary.

POSITION RESPONSIBILITES

• Open and/or close ticket window as required
• Sell and distribute will call tickets for events using Ticketmaster software
• Answer customers’ questions promptly, courteously, and accurately both over the phone and at the ticket window
• Keep a clean, well-groomed appearance, and organized work space
• Maintain an energetic, professional, and polite relationship with co-workers, clients, and the public
• Perform related clerical work and other special assignments as requested
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

QUALIFICATIONS

• High School diploma/GED
• Pass a Background Check in compliance with company policy
• Basic knowledge of computer and point of sale technology
• Previous Ticketmaster or venue box office experience preferred, but not required
• Outgoing, friendly, and professional attitude for strong guest relations
• Ability to communicate effectively both verbally and in writing
• Must be able to follow directions, but work independently when needed
• Work well with others in a team environment in a high volume and sometimes stressful environment
• Able to work most event hours which include nights and most weekends as assigned shifts dictate
• Reliable transportation, punctual arrival, and consistent availability
• Must practice safe work habits, follow all safety policies, procedures, and regulations, and complete any company-wide safety training and any additional job specific training

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPENSATION

$14.84 an hour

NOTE

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the right to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.