Box Office Ticket Agent- The Echo

Live Nation; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Live Nation Entertainment is seeking an entry-level guest services associate in Los Angeles to support ticketing operations and deliver exceptional guest experiences. You will handle cash, operate POS systems, answer calls, and assist guests at the Will Call window while maintaining a friendly, professional demeanor.

Ideal candidates have strong communication skills, basic computer use, and the ability to work in a fast-paced environment.

Qualifications

• Working knowledge of phone handling, cashiering and customer service.
• Basic computer operation and POS systems.
• Guest relations, phone etiquette, cash handling, filing, multitasking and attention to detail.
• Ability to communicate and work well in a high-volume, stressful environment.
• Typing at least 30 words per minute.
• High school diploma required.
• Preferred: prior ticketing experience.
• Preferred: Windows-based PC programs.

Responsibilities

• Cash handling; Bank procedures and checkout procedures.
• Maintain superior customer service both in person and over the phones.
• Answer phone with prompt and courteous attitude.
• Guest relations.
• Will Call Window.
• Running Ticket Program on Computer for Sales.
• Processing opening and closing paperwork.
• Knowledge of talent and entertainment.
• Have a positive attitude.
• Keep a clean, well-groomed appearance.

Skills

Phone handling

Cashiering

Customer service

POS systems

Guest relations

Phone etiquette

Filing

Multi-tasking

Attention to detail

Typing 30 wpm

Education

High School Diploma

Tools

Windows OS

POS software

Job description

Job Summary:

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE WE?

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Cash Handling; Bank Procedures and Check-out Procedures
• Maintain superior customer service both in person and over the phones
• Answer phone with prompt and courteous attitude
• Guest Relations
• Will Call Window
• Running Ticket Program on Computer for Sales
• Processing Opening and Closing Paperwork
• Knowledge of Talent and Entertainment
• Have a positive attitude
• Keep a clean, well-groomed appearance

WHAT THIS PERSON WILL BRING

Required:

• Working Knowledge of Phone Handling, Cashiering, Customer Service
• Entry level knowledge of basic computer operation and Point of Sales systems
• Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
• Ability to type 30 wpm
• High School Diploma

Preferred:

• Previous Ticketing experience
• Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

• Working environment is fast-paced
• Position requires repetitive use of arms for answering busy phones and typing

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a