Box Office Ticket Agent

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 28,000 - 52,000; Full time

Job summary

Mohegan Sun is seeking a customer-focused Ticket and Gift Card Sales Associate to handle walk-up and phone ticket sales and to process gift card transactions, including online orders.

The role supports in-house departments as needed, with a focus on confidentiality of guest information and high-energy guest service. Training covers Mohegan Sun gift card systems and box office software.

Qualifications

• Money handling experience is required.
• Candidate must be familiar with a computer.

Responsibilities

• Sells tickets via walk up and over the phone.
• Processes gift card transactions via walk up, over the phone and MoheganSun.com online store.

Skills

Money handling

Computer literacy

Tools

Box Office ticketing software

Job description

Position Summary

This position is responsible for both ticket and gift card sales for the property, while providing superior customer service.

Primary Duties and Responsibilities

• Sells ticket via walk up and over the phone
• Processes gift card transactions via walk up, over the phone and via Mohegansun.com online store

Secondary Duties and Responsibilities

• Distributes will call for all ticketed events
• Helps support related in-house departments, as needed
• Maintains confidentiality in regards to event and guest information

Minimum Education and Qualifications

• Previous money handling experience
• Must be familiar with a computer

Competencies

Incumbent will master the following competencies while in this position:

• Able to read, understand and communicate all necessary information
• Excellent guest service skills

Training Requirements

• Knowledge of the Mohegan Sun gift card database system
• Proficiency in Box Office ticketing software and other applicable computer programs

Physical Demands and Work Environment

• Must be able to adapt to a high energy environment that is constantly changing
• Must be able to sit and stand for extended periods of time
• Must be able to lift up to 30 lbs.
• Must be able to work long hours, nights, weekends and holidays, as assigned

Work Shift

Regular

Knock, knock. Hear that sound? That's opportunity! .

Mohegan Sun practices Native American Preference in hiring.

"Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe.

What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.