Box Office Supervisor - Full Time (The LINQ Promenade LV)

Caesars Entertainment Corp; Las Vegas (NV); On-site; USD 52,000 - 64,000; Full time

Job summary

Caesars Entertainment Corp is seeking a Box Office Supervisor to supervise shifts, train new hires, and assist Box Office management with daily activities in Las Vegas venues.

You will handle VIP ticketing, seat inventory, refunds, and guest situations, while coaching sellers and ensuring accurate operations and high guest experience.

Qualifications

• High School Diploma or equivalent.
• Experience with Ticketmaster’s Archtics Ticketing System preferred.
• Experience working show days in a Box Office.
• Above average knowledge of Microsoft Excel.
• Ability to make decisions, multitask, prioritize, and work closely with others.
• Extremely close attention to detail.
• Strong work ethic and desire to exceed expectations and grow in the industry.
• Mental stamina to work under pressure and handle sensitive guest situations.
• Previous sales and customer service experience preferred.
• Previous leadership experience preferred.

Responsibilities

• Maintain consistency and supervision of various shifts and assist management with day-to-day activities.
• Train new hires and implement training for existing sellers.
• Process refunds and handle guest situations as needed.
• Provide knowledge to agents as needed and assist with on-sale processes.
• VIP and executive ticketing under supervision of Box Office Manager/Assistant Manager.
• Manage seat inventory as directed by Box Office Manager.
• Ensure smooth ticket operations and provide direction to employees.
• Oversee all Box Office locations and theater operations in Manager’s absence.
• Review guest complaints and take appropriate action.
• Submit new events for on-sale and communicate event info to staff.
• Responsible for seller attendance, over/short tracking, and high-level financial reporting.
• Troubleshoot night-of-show issues (scanning, transfers, fraudulent tickets).
• Attend employee engagement meetings and participate in morale activities.

Skills

Decision making

Multitasking

Prioritization

Leadership experience

Attention to detail

Guest service orientation

Education

High School Diploma or equivalent

Tools

Ticketmaster Archtics

Microsoft Excel

Job description

A Box Office Supervisor will maintain consistency and supervision of various shifts, and assist Manager/Assistant Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing sellers as needed or required by Box Office Manager/Assistant Manager. Can also process refunds, handle guest situations, and have all the knowledge available for the agents as is needed at any given time. Box Office Supervisor will effectively impact ticket sales growth of all Caesars Entertainment shows and entertainment venues by offering the bet guest experience. Box office Supervisor will coach sellers and inspire growth.

Responsibilities

• Responsible for VIP and executive ticketing under the direction of the Box Office Manager/Assistant Manager
• Responsible for seat inventory management as directed by the Box Office Manager
• Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
• Responsible for all Box Office locations and theater operations in the absence of the Box Office Manager or Assistant Manager.
• Review guest complaints and take appropriate action where necessary.
• Supervision and training of new and existing Box Office Sellers.
• Assists with implementation of departmental policies and special projects.
• Accuracy in all job-related duties.
• Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
• Responsible for Seller Attendance and Over Short Tracking
• Responsible for High Level Financial Reporting for Settlements
• Troubleshooting various night of show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc.
• Attending employee engagement meetings. Implementing various activities, procedures, and outings to boost ticket seller general morale and happiness.
• Ability to make decisions, multitask, prioritize, and work collaboratively with others
• Effectively listen and verbally communicate face-to-face and by telephone

Qualifications

• High School Diploma or equivalent
• Experience with Ticketmaster’s Archtics Ticketing System preferred
• Experience working show days in a Box Office
• Above average knowledge of Microsoft Excel
• Ability to make decisions, multitask, prioritize, and work closely with others
• Extremely close attention to detail
• Strong work ethic and desire to exceed expectations and continue to grow career in the industry
• Mental stamina to work under pressure and handle sensitive situations relating to solving guest problems
• Previous sales and customer service experience preferred
• Previous leadership experience preferred

Additional Requirements

• Lifting, up to 30 lbs.
• Lifting and Setting up stanchions as needed.
• Will stand, walk, climb/balance, stoop/kneel/crouch/crawl
• The noise level occasionally will be very loud