Box Office Supervisor - Borgata

MGM Resorts International; Atlantic City (NJ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Opportunities for professional growth

Discounts on hotel, entertainment, and

Employee dining perks

Free on-site parking

Job summary

MGM Resorts International in Atlantic City, NJ is seeking a Ticket Office Supervisor to oversee ticketing operations, ensure accurate show information, and be the welcoming first impression for guests.

You will build genuine connections with guests, provide personalized service, and help transform visits into memorable experiences that encourage return visits. A strong background in ticketing and cash handling is essential.

Qualifications

• 2+ years of ticket office experience or cash handling required.
• Strong customer service and guest interaction skills required.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Oversee ticketing operations and maintain accurate show information.
• Provide information about property amenities and local area to guests.
• Maintain and update show information and external sales in the ticketing system.
• Develop procedures and promotions to improve guest patronage.
• Prepare daily event reports for senior leadership and promoters.
• Manage guest queue systems and related operations.
• Lead HR responsibilities for assigned department including hiring, training and succession planning.
• Mentor hourly employees to meet departmental standards.
• Resolve guest complaints or escalate to management when needed.

Skills

Ticket Office experience

Cash handling

Customer service

Education

High school diploma or GED

Job description

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as a Ticket Office Supervisor and play a key role in creating unforgettable entertainment experiences. You'll oversee ticketing operations, ensure accurate show information, and serve as a welcoming first impression for our guests. By building genuine connections and delivering personalized service, you'll help transform every visit into an extraordinary experience that keeps guests coming back for more.

THE DAY-TO-DAY:

• Support the Manager in maintaining all shows or events inventory

• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area

• Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales

• Develop new and analyze existing procedures and special promotions that will improve guest patronage

• Generate daily reports on all events for senior leadership, management and promoters

• Manage the guest queue system assembling or disassembling queues and stanchions as needed

• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment

• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met

• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• High school diploma or GED is required

• 2+ Years of Prior Relevant Ticket Office experience or cash handling is required

• Work varied shifts, to include weekends and holidays is required

THE PERKS & BENEFITS:

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs

• A supportive and collaborative work environment

• Wellness incentive programs to help you stay healthy physically and mentally

• Companywide discounts on hotel, entertainment, shopping, and food & beverage

• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond

• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day

• Free on-site parking, making your commute hassle-free and convenient

Pay Rate:

The rate for this role is:

$22.50

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.