Box Office Supervisor

Upenn; Pasadena (CA); On-site; USD 26,000 - 29,000; Part time

Job summary

University of Pennsylvania’s Penn Live Arts seeks a part-time Box Office Supervisor to manage box office operations during performances and ensure top‑notch customer service. The role involves rotating duties, supervising staff, and handling ticketing via Tessitura.

Responsibilities include training, scheduling, and communicating event details to staff, while upholding box office policies and ensuring smooth operations for children's performances and rentals.

Qualifications

• High School Grad/GE Degree and 2 to 3 years of experience is required.
• BA/BS preferred.
• Knowledge of sales and performing arts administration.
• Box Office sales customer service experience preferred.
• Knowledge of Tessitura is strongly preferred.
• 1+ year of supervisory or leadership experience preferred.
• Ability to work evenings and weekends as needed.
• Excellent communication and motivational skills.
• Meticulous attention to detail and organizational skills.
• Strong computer skills: Excel, Word, Outlook, Google Drive.
• Judicious conflict-resolution skills.

Responsibilities

• Serve as Box Office manager on duty during performances on an as needed, rotational basis.
• Accurately process ticketing transactions on the telephone, or via written communications using Tessitura software.
• Model excellent customer service to work-study employees and demonstrate poise in patron interactions.
• Assist with hiring, training and scheduling of box office staff.
• Disseminate event information to the box office staff on a regular basis regarding specific show and rental events.
• Provide support to the Ticket Sales Associates on Box Office policies and procedures.
• Supervise Box Office and serve as manager on duty in the absence of the Box Office Manager.
• Assist in ticketing for children's performances in collaboration with other managers.

Skills

Customer service

Supervisory experience

Communication

Microsoft Office

Education

High School Diploma

BA/BS preferred

Tools

Tessitura

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Box Office Supervisor

Job Profile Title

Supervisor A

Job Description Summary

The Box Office Supervisor is a part-time position (approximately 17.5-30 hours per week) and is responsible for providing excellent customer service and fostering a professional atmosphere within the Box Office. The position will be required to manage the box office during show times on a rotational basis.

Job Responsibilities

• Serve as Box Office manager on duty during performances on an as needed, rotational basis.
• Accurately process ticketing transactions on the telephone, or via written communications using Tessitura software.
• Model excellent customer service to work-study employees and demonstrate poise in patron interactions.
• Assist with hiring, training and scheduling of box office staff.
• Disseminate event information to the box office staff on a regular basis regarding specific show and rental events.
• Provide support to the Ticket Sales Associates on Box Office policies and procedures.
• Supervise Box Office and serve as manager on duty in the absence of the Box Office Manager.
• Assist in ticketing for children's performances (Children's Festival and Student Discovery) in collaboration with Artistic and Education Manager, and in rental events in collaboration with the Business Development Manager and Front of House Manager.
• Assist with subscription renewal process, in collaboration with the Marketing Department.
• Adhering to the University and Penn Live Arts Box Office policies, assist with daily reconciliation of petty cash, credit card transactions and cash deposits.
• Assist Box Office's role in student performances, including meetings, creating performances within Tessitura, overseeing student performance deadlines, and collaborating with Front of House and Production for student performance details.
• Other duties and responsibilities as assigned.

Qualifications

• High School Grad/GE Degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Training beyond High School is required; BA/BS preferred.
• Knowledge of sales and performing arts administration.
• Box Office sales customer service experience preferred.
• Knowledge of Tessitura is strongly preferred.
• At least one year of supervisory or leadership experience preferred.
• Ability to work evenings and weekends as needed. Excellent communication and motivational skills. Meticulous attention to detail. Superior organizational skills. Friendly, enthusiastic, and courteous demeanor. Strong computer skills, including Excel, Word, Outlook, and Google Drive. Judicious conflict-resolution skills.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Penn Live Arts

Pay Range

$19.32 - $20.15 Hourly Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

Special Requirements

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health and Life : Penn offers comprehensi