Gift Shop Clerk

University of Pennsylvania; Pennsylvania; On-site; USD 22,000 - 25,000; Part time

Job summary

University Museum at the University of Pennsylvania in Philadelphia, PA seeks a Gift Shop Clerk to manage daily shop operations, ring sales, assist customers, and keep displays stocked. The role requires weekend availability and flexibility across weekdays.

This is a non-exempt, part-time, in-person position with compensation of $18.04 per hour at the top end; typical pay range spans $16.60–$18.04 hourly, reflecting qualifications and market rates.

Qualifications

• Experience in retail or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to operate a point-of-sale system and handle payments.

Responsibilities

• Operate the museums POS system to process merchandise and membership sales.
• Open and Close the Shop; merchandise, clean, and stock displays with accuracy.
• Assist with school field trips on and off the shop floor and greet guests.

Skills

Customer service

Education

High School Diploma or GED

Job description

Gift Shop Clerk

The University of Pennsylvania, the largest private employer inPhiladelphia, is a world-renowned leader in education, research,and innovation. This historic, Ivy League school consistently ranksamong the top 10 universities in the annual U.S. News & WorldReport survey. Penn has 12 highly-regarded schools that provideopportunities for undergraduate, graduate and continuing education,all influenced by Penn's distinctive interdisciplinary approach toscholarship and learning. As an employer Penn has been rankednationally on many occasions with the most recent award from Forbeswho named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city ofPhiladelphia. The University is situated on a beautiful urbancampus, with easy access to a range of educational, cultural,andrecreational activities. With its historical significance andlandmarks, lively cultural offerings, and wide variety ofatmospheres, Philadelphia is the perfect place to call home forwork and play.

Posted Job Title

Gift Shop Clerk

Job Profile Title

Customer Service Assistant B, University Museum

Job Description Summary

Reporting to the Gift Shop Manager, the Gift Shop Clerk willprimarily be responsible for the day-to-day operations of the Shopwhich includes opening and closing registers, ringing sales,assisting customers, and keeping the Shop clean and well stocked.This person will help provide exemplary customer service bybecoming familiar with the Shop inventory, Museum space (galleries,bathrooms, classrooms, etc.) and Museum Programs. They will also betasked with additional duties as the Shop Manager sees fit. Theyalso function as representatives of the Museum to the public andhelp promote organization-wide initiatives such as membership salesand special exhibition promotions and events. Weekend availabilityis essential, as well as flexibility throughout the week.

Job Description

Job Title: Gift Shop Clerk

Department: Gift Shop

Supervisor's Title: Gift Shop Manager

Compensation: $18.04 p/hour

Non-Exempt, Part-time (21 hrs/wk or 28 hrs/wk), Inperson

Job Responsibilities

• Operate the Museums POS system to process merchandise andmembership sales.
• Open and Close the Shop. Merchandise, clean, and stockdisplays. Count registers in and out with a high level ofaccuracy.
• Help run the sales floor by assisting in the management ofschool field trips in and out of the Shop. Be attentive to guests.Walk the floor and anticipate when they need assistance.
• Provide excellent customer service by promoting the Museum'sexhibitions, the Shop's products and by being knowledgeable aboutthe Museum's events, layout and protocols.
• Other duties and responsibilities as assigned.

Qualifications

• High School Grad/GE Degree and 1 to 2 years of experience orequivalent combination of education and experience isrequired.

Application Requirement

• A Cover Letter and Resume/CV are required to be considered forthis position. Please upload your Cover Letter where it asks you toupload your Resume/CV; multiple documents are allowed.

** Please note that this is a term position with a target end dateof 9/28/2027

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

University Museum

Pay Range

$16.60 - $18.04 Hourly Rate

Salary offers are made based on the candidate's qualifications,experience, skills, and education as they directly relate to therequirements of the position, and in alignment with salary rangesbased on external market data for the job's level. Internalorganization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer ismade. Consideration of the background check will be tailored to therequirements of the job.

University Benefits

• Health and Life: Penn offers comprehensive medical,prescription, behavioral health, dental, vision, and life insurancebenefits to protect you and your family's health and welfare.
• Retirement: Penn offers generous retirement plans tohelp you save for your future. Penn's Basic, Matching, andSupplemental retirement plans allow you to save for retirement on apre-tax or Roth basis. Choose from a wide variety of investmentoptions through TIAA and Vanguard.
• Time Away from Work: Penn provides you with asubstantial amount of time away from work during the course of theyear. This allows you to relax, take vacations, attend to personalaffairs, recover from illness or injury, spend time withfamily-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with GenworthFinancial, Penn offers faculty and staff (and your eligible familymembers) long-term care insurance to help you cover some of thecosts of long-term care services received at home, in the communityor in a nursing facility. If you apply when you're newly hired, youwon't have to provide proof of good health or be subject tounderwriting requirements. Eligible family members must alwaysprovide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed tosupporting our faculty and staff as they balance the competingdemands of work and personal life. That's why we offer a widevariety of programs and resources to help you care for your health,your family, and your work-life balance.
• University Resources: As a member of the Penn community,you have access to a wide range of University resources as well ascultural and recreational activities. Take advantage of theUniversity's libraries and athletic facilities, or visit ourarboretum and art galleries. There's always something going on atPenn, whether it's a new exhibit at the Penn Museum, the latestmusic or theater presentation at the Annenberg Center, or the PennRelays at Franklin Field to name just a few examples. As a memberof the Penn community, you're right in the middle of theexcitement-and you and your family can enjoy many of theseactivities for free.
• Discounts and Special Services: From arts andentertainment to transportation and mortgages, you'll find greatdeals for University faculty and staff. Not only do Penn arts andcultural centers and museums offer free and discounted admissionand memberships to faculty and staff. You can also enjoysubstantial savings on other goods and services such as new carsfrom Ford and General Motors, cellular phone service plans, movietickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offercreative approaches for completing work while promoting balancebetween work and personal commitments. These approaches involve useof non-traditional work hours, locations, and/or jobstructures.