Box Office Representative - Hard Rock Live

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Live Bristol is seeking a Box Office Representative (on-call) to assist with Front of House operations, including ticketing, usher services, crowd control and live event productions across the venue.

In the Entertainment Production department, you will help maintain high standards of professionalism, efficiency, and safety while delivering superior guest service to guests attending Hard Rock Live Bristol events.

Qualifications

• High School Diploma required; college degree preferred.
• Prior experience in customer service, retail, or sales is a plus.
• Basic computer skills required.

Responsibilities

• Create an atmosphere that induces guests to choose Hard Rock Live Bristol for gaming entertainment and build guest relations.
• Assist admissions/ticketing attendants wherever tickets are sold on property.
• Support front-of-house staff in their functions and maintain a positive team environment.
• Facilitate open communication with supervisors and staff and coordinate inter-departmental tasks.
• Ensure ongoing staff training and assist with shows on the Ticketmaster platform and related ticketing systems.
• Assist with event-based will-call tickets.

Skills

Customer service

Ticketing

Communication

Education

High School Diploma

Tools

Ticketmaster platform

Ticketing software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

Reporting to the Box Office Manager the Box Office Representative ON-Call assists in supporting all Front of House Operations including ticketing, usher services, crowd control, and for Hard Rock Live events, banquets, and productions, and supports live event functions across property as needed. Works in the Production Department of Entertainment to maintain high standards of professionalism, efficiency, and safety.

ESSENTIAL JOB FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Create an atmosphere that induces guests to make Hard Rock Live Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.

• Assist with admissions/ticketing attendants wherever tickets are sold on property.

• Assist and supports front of house staff in any of their job functions, as needed.

• Ensure a positive and creative team environment within the department.

• Facilitates open communication with the supervisors and staff.

• Facilitate proper inter-departmental communications and organization.

• Ensure complete and satisfactory on-going staff training.

• Assist with shows on the Ticketmaster platform.

• Assist with ticketing computer systems.

• Assist with event based will-call tickets.

This is not an exhaustive list of all responsibilities, requirements, and skills. Other duties as assigned or different tasks be performed when circumstances arise.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High School Diploma required; college degree preferred. Prior experience in customer service, retail, or sales is a plus. Basic computer skills required.

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second-hand smoke, excessive noise, and constant exposure to public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations.

• Must successfully pass background check.

• Must be twenty-one (21) years of age.

• Follow all policies for company cell phone usage.

• Must be able to work holidays and weekends, as well as flexible shifts.

• Must be available to work 50-100 shows a year and office hours/meetings/conference calls, as needed.

ABILITY TO:

• Ability to communicate effectively with external contacts and all levels of team members.

• Use all required equipment in an effective and efficient manner.

• Work with various computer applications and programs.

• Review and comprehend all necessary documentation.

• Compose, type, route, and file correspondence, etc.

• Interface professionally with business contacts and customers.

• To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.

• To express or exchange ideas verbally and perceive sound by ear.

• To obtain impressions through the eyes.

• To tolerate exposure to heat, cold, and loud/noisy/smokey environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE:

$14 - $19/Hourly