Box Office Representative - Hard Rock Live

175 Hard Rock Bristol LLC; Massachusetts; On-site; USD 19,000 - 26,000; Part time

Job summary

175 Hard Rock Bristol LLC is seeking a Box Office Representative (On-Call) to support Front of House operations for Hard Rock Live events. You will assist with ticketing, usher services, crowd control, and related duties in a fast-paced casino environment.

Qualifications include a High School Diploma (college degree preferred), strong customer service, and basic computer skills. The role requires flexibility to work holidays, weekends, and up to 50–100 shows per year.

Qualifications

• Related education and experience may be interchangeable on a year for year basis.
• High School Diploma required; college degree preferred.
• Prior experience in customer service, retail, or sales is a plus.
• Basic computer skills required.

Responsibilities

• Create an atmosphere that induces guests to make Hard Rock Live Bristol their choice for gaming entertainment; acts as a mentor to team members and provides superior guest service.
• Assist with admissions/ticketing attendants wherever tickets are sold on property.
• Assist and support front of house staff in any of their job functions as needed.
• Ensure a positive and creative team environment within the department.
• Facilitate open communication with supervisors and staff.
• Facilitate proper inter-departmental communications and organization.
• Ensure complete and satisfactory ongoing staff training.
• Assist with shows on the Ticketmaster platform.
• Assist with ticketing computer systems.
• Assist with event-based will-call tickets.

Skills

Customer service

Communication

Team collaboration

Flexibility

Attention to detail

Education

High School Diploma

College degree preferred

Tools

Ticketmaster platform

Ticketing software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

Reporting to the Box Office Manager the Box Office Representative ON-Call assists in supporting all Front of House Operations including ticketing, usher services, crowd control, and for Hard Rock Live events, banquets, and productions, and supports live event functions across property as needed. Works in the Production Department of Entertainment to maintain high standards of professionalism, efficiency, and safety.

ESSENTIAL JOB FUNCTIONS:

• Create an atmosphere that induces guests to make Hard Rock Live Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Assist with admissions/ticketing attendants wherever tickets are sold on property.
• Assist and supports front of house staff in any of their job functions, as needed.
• Ensure a positive and creative team environment within the department.
• Facilitates open communication with the supervisors and staff.
• Facilitate proper inter-departmental communications and organization.
• Ensure complete and satisfactory on-going staff training.
• Assist with shows on the Ticketmaster platform.
• Assist with ticketing computer systems.
• Assist with event based will-call tickets.

This is not an exhaustive list of all responsibilities, requirements, and skills. Other duties as assigned or different tasks be performed when circumstances arise.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) High School Diploma required; college degree preferred. Prior experience in customer service, retail, or sales is a plus. Basic computer skills required.

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second-hand smoke, excessive noise, and constant exposure to public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Follow all policies for company cell phone usage.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must be available to work 50-100 shows a year and office hours/meetings/conference calls, as needed.

ABILITY TO:

• Ability to communicate effectively with external contacts and all levels of team members.
• Use all required equipment in an effective and efficient manner.
• Work with various computer applications and programs.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Interface professionally with business contacts and customers.
• To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• To express or exchange ideas verbally and perceive sound by ear.
• To obtain impressions through the eyes.
• To tolerate exposure to heat, cold, and loud/noisy/smokey environment.

PAY RANGE:

$14 - $19/Hourly

COMPANY CULTURE:

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!