Box Office Representative

Northern Quest Resort & Casino; Airway Heights (WA); On-site; USD 17,000 - 22,000; Full time

Job summary

Northern Quest Resort & Casino in Airway Heights, WA is seeking a Box Office Representative to serve guests at the box office and provide outstanding service. You will sell show tickets, answer questions, process payments, and maintain accurate cash handling and records.

Ideal candidates have at least a high school diploma, customer service experience, and comfort with ticketing systems such as TicketsWest.

Qualifications

• Requires basic computer and cash-handling skills.
• Ability to read, write and communicate effectively with guests and staff.
• Must maintain professional phone etiquette and courteous demeanor.

Responsibilities

• Sell show tickets for NQ shows and TicketsWest events.
• Provide customers with accurate information and excellent service.
• Maintain accurate bank balance and process payments.
• Redeem gift cards and protect company assets.
• Provide prompt and courteous telephone service.
• Maintain regular attendance and flexibility for irregular hours.

Skills

Computer literacy

Customer service

Cash handling

Phone etiquette

Problem solving

Interpersonal skills

Education

High school diploma or GED

Tools

TicketsWest

Player tracking system

Microsoft Office

Job description

Summary of Functions

A Box Office Representative is responsible for serving the guests of Northern Quest Casino through all functions at the Box Office and providing the best possible service by performing the following duties.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Provides high-quality customer service and hospitality in the execution of these tasks and responsibilities.
• Provide Customers and Clients with accurate information
• Responsible for selling show tickets for NQ shows and TicketsWest events
• Maintains accurate bank balance
• Redeems Gift Cards
• Ensure control/protection of company assets through verification and documentation of exchanges.
• Provide prompt and courteous telephone service
• Available and willing to work irregular hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Experience

• One year of related experience in the hospitality or retail field. One year of college or technical school is preferred.
• Experience with the use of Player tracking system and TicketsWest ticketing system preferred

Skills & Abilities

• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to read, write and communicate effectively with co-workers and others
• Ability to provide proper phone etiquette
• 1 year cash handling skills required
• Ability to deal professionally, courteously, and tactfully with the public and co-workers
• Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
• Ability to maintain effective working relationships with department heads and employees.
• Skill in solving practical problems, exercising good judgment, and dealing with situations where only limited standardization exists.
• Excellent organizational and interpersonal skills.

Education

• High school diploma or general education degree (GED).

Other Requirements

• Ability to obtain and maintain a Tribal Work Permit.
• Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
• Pass typing test minimum 20 wpm
• Pass required math test
• Available to work nights, weekends and holidays as needed.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk, hear, taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.