KC Security Ambassador

Northern Quest Resort & Casino; Calispell (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Northern Quest Resort & Casino in Washington state seeks a dedicated Security Officer to safeguard guests, employees, facilities, and grounds. This role enforces regulations, responds to emergencies, and ensures compliance with tribal and gaming policies.

The position requires at least 1 year of guest service or security experience, with preference for military, law enforcement, casino, or related backgrounds.

Qualifications

• Minimum one year guest service experience preferred.
• Military, security, law enforcement, or related experience preferred.
• Casino or gaming environment experience preferred.

Responsibilities

• Patrol casino properties, lobbies, corridors, parking areas and public spaces to maintain order.
• Respond to emergencies and medical incidents; provide basic first aid as needed.
• Enforce gaming regulations, safety policies, and access controls.
• Verify employee identification and monitor entry/exit points.
• Protect money rooms and sensitive areas from unauthorized access.
• Investigate disturbances, thefts, and suspicious activity; prepare reports.
• Direct traffic and assist with crowd management during peak times.
• Participate in evacuation drills and emergency response plans.
• Maintain regular attendance and flexibility for schedule changes.
• Maintain compliance with MICS, Regulation 31 and tribal policies.

Skills

Guest service

Conflict resolution

Observation skills

Verbal communication

Emergency response

Policy adherence

Interpersonal skills

Education

High school diploma or GED

Job description

Summary of Functions

Provides safety and security services for guests, employees, facilities, and grounds by patrolling casino properties, enforcing regulations, responding to emergencies, and ensuring compliance with applicable laws, policies, and procedures. Serves as a first responder to medical emergencies and assists in maintaining a safe and secure environment.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and Northern Quest policies and procedures.
• Maintains the safety and security of guests, employees, facilities, and grounds.
• Patrols casino properties, lobbies, corridors, parking areas, and public spaces to monitor activity and maintain order.
• Investigates disturbances, complaints, thefts, vandalism, accidents, and suspicious activity.
• Assists in protecting facilities from fire, theft, burglary, assault, and other threats.
• Prevents unauthorized admittance of alcoholic beverages onto casino premises.
• Responds to medical emergencies and provides assistance as needed.
• Protects sensitive areas including money rooms and administration offices.
• Verifies employee identification and monitors access control procedures.
• Warns or removes disruptive individuals when necessary.
• Reports accidents, hazards, and unsafe conditions requiring correction.
• Assists with traffic control and crowd management when necessary.
• Implements evacuation procedures and emergency response plans as directed.
• Monitors guest and employee behavior for safety and regulatory compliance.
• Learns, understands, and complies with all company policies, gaming regulations, MICS, and Regulation 31 requirements.
• Maintains flexibility to work schedule changes based on business needs.
• Maintains regular and reliable attendance.
• May be required to participate as a panelist for Internal Review Hearings.
• Performs additional duties as assigned by management.

Supervisory Responsibilities

There are no supervisory responsibilities with this role.

Experience

• Minimum one (1) year of guest service experience preferred.
• Military, security, law enforcement, or related experience preferred.
• Casino or gaming environment experience preferred.

Skills & Abilities

• Demonstrated knowledge of casino operations and gaming environments preferred.
• Excellent guest service and customer relations skills.
• Strong conflict resolution and problem-solving abilities.
• Ability to remain calm and professional in high-pressure situations.
• Ability to observe, assess, and respond appropriately to safety and security concerns.
• Effective verbal communication and interpersonal skills.
• Ability to follow policies, procedures, and emergency response protocols.

Education

• High school diploma or general education degree (GED) preferred.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License.
• Valid Washington or Idaho Driver’s License required and must be carried while operating Tribal vehicles.
• Must be insurable through the company insurance carrier.
• Must be at least 21 years of age.
• Ability to work nights, weekends, holidays, and varying schedules as required.
• Hepatitis A and Hepatitis B vaccinations are required as a condition of employment.

Physical Demands

• Ability to lift and/or move objects weighing up to 25 pounds occasionally.
• Frequent verbal communication and active listening required.
• Frequent ability to hear detailed information and distinguish sounds accurately.
• Frequent walking and movement throughout casino and property areas.
• Occasional standing or sitting for extended periods of time.
• Occasional stair and ramp use.
• Occasional lifting, carrying, stooping, crouching, and repositioning of objects.
• Requires close vision, distance vision, color vision, and focus adjustment abilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently exposed to tobacco smoke, moving mechanical parts, fumes, airborne particles, wet and humid conditions, and outdoor environmental conditions. The noise level in the work environment may range from moderate to loud.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.