Box Office Manager

University of Denver; Denver (CO); Hybrid; USD 37,000 - 42,000; Part time

Job summary

University of Denver’s Newman Center seeks a Box Office Manager to oversee the daily operations of the M. Allan Frank Family Box Office. You will implement ticketing procedures, supervise 10–12 student staff, ensure accurate financial reporting, and coordinate with the Assistant Director of Ticketing Services.

This .53 FTE, one-year position may renew based on funding. Responsibilities include building shows in Paciolan, generating reports, scheduling staff, and ensuring compliance with

Qualifications

• Bachelor's degree or equivalent; experience can substitute education.
• 3+ years in ticketing, customer service, or retail settings.
• Knowledge of Paciolan ticketing software & Oracle financial software.

Responsibilities

• Build shows in ticketing system (Paciolan) and verify setups on webpages and apps.
• Oversee box office financial reporting and daily deposits accuracy.
• Lead box office shifts as event lead for nights/weekends.
• Supervise part-time ticketing staff and train on software and policies.
• Maintain PCI compliance for credit card sales.

Skills

Ticketing software

Customer service

Supervising staff

Excel

Education

Bachelor's degree or equivalent

Tools

Paciolan

Oracle

Job description

Department Summary:

The Robert and Judi Newman Center for the Performing Arts is a world-class, multi-venue performing arts center on the campus of the University of Denver. Home to the Lamont School of Music and Theatre, the Newman Center hosts nearly 500 events annually. The Newman Center presents nationally touring performing arts groups through its acclaimed series, Newman Center Presents. The Newman Center is also an in-demand performance venue for numerous rental clients including the Denver Post Pen and Podium Series, Friends of Chamber Music, Denver Brass.

Position Summary:

The Box Office Manager oversees the daily operations of the M. Allan Frank Family Box Office at the Newman Center for the Performing Arts (NCPA). In this role, the Box Office Manager will work closely with the Assistant Director of Ticketing Services to implement and oversee ticketing procedures, customer service policies, employee performance, and financial reporting. This position will directly oversee 10-12 part-time student employees.

This is a .53 FTE, one-year position, renewable annually contingent on philanthropic funding, up to a total of a three-year term.

Essential Functions:

• Building shows in ticketing system: Creates ticketed events and subscription/bundles in ticketing software (Paciolan). Responsible for verifying that ticketing setups are correctly built on webpages and Paciolan app (mPac), with appropriate permissions for patrons and clients.
• Reporting: Oversees and ensures accuracy of box office financial reporting, including the . accuracy of daily deposits for the Controller’s office. Creates, maintains and distributes various ticketing reports for internal and external clients of the box office and NCPA.
• Box Office Management: work box office shifts as event lead for ticketed events on nights and weekends as needed.
• Supervision: Directly supervises part-time ticketing staff and is responsible for compliance with box office, Newman Center, and University policies and procedures. Trains ticketing staff on ticketing software (Paciolan), box office procedures, and customer service policies. Approves the weekly employee schedule and monthly event schedule; approves associated timecards.
• Compliance: maintains box office records in accordance with University record retention policies and schedules. Responsible for PCI compliance for credit card sales.
• Other administrative and event-related duties as assigned.

Knowledge, Skills, and Abilities:

• Creative, energetic and passionate about customer service in an arts venue.
• Broad knowledge of the performing arts.
• Ability to exercise independent judgment and decision-making for daily box office operations.
• Strong attention to detail.
• Highly organized, with the ability to work successfully in a fast-paced office environment. Ability to process multiple requests and tasks in a timely manner
• Ability to work collaboratively with colleagues and employees in a complex organizational structure.
• Ability to manage sensitive confidential material in a professional manner.
• Strong experience with Microsoft Excel, including formulas, tables, and macros. Proficient in other Microsoft Office products (Teams, Word, Outlook).

Required Qualifications:

• Graduation from a four-year university or college. Experience can substitute for education.
• 3 or more years of experience in ticketing, customer service, or retail settings
• Knowledge of Paciolan ticketing software & Oracle financial software, or similar ticketing and financial systems
• 2-3 years of experience in shift supervision of staff or volunteers

Preferred Qualifications:

• Degree in arts, business, or arts administration
• Previous ticketing experience with a performing arts organization
• Previous supervisory experience with a performing arts organization
• Strong working knowledge of national trends in ticketing logistics, performing arts marketing concepts, and ticketing best practices

Working Environment:

1. Standard office environment.
2. Nights and weekends required.
3. Unexpected interruptions occur often and stress level is mild to moderate.
4. Noise level is quiet to moderate.

Physical Activities:

1. Ability to sit in front of a computer for an extended period of time.
2. Must be able to work at the office.

Work Schedule

M-F, time of day to be determined with supervisor, some weekends and evenings to be determined with supervisor. In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 11:59 p.m. (MST) November 29, 2026.

Salary Grade Number:

The salary grade for the position is 8.

Salary Hourly:

The hourly range for this position is $26.56 - $30.14.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.