Box Office Lead - Performing Arts Center

University of Denver; Denver (CO); Hybrid; USD 37,000 - 42,000; Part time

Job summary

University of Denver’s Newman Center seeks a Box Office Manager to oversee the daily operations of the M. Allan Frank Family Box Office. You will implement ticketing procedures, supervise 10–12 student staff, ensure accurate financial reporting, and coordinate with the Assistant Director of Ticketing Services.

This .53 FTE, one-year position may renew based on funding. Responsibilities include building shows in Paciolan, generating reports, scheduling staff, and ensuring compliance with

Qualifications

• Bachelor's degree or equivalent; experience can substitute education.
• 3+ years in ticketing, customer service, or retail settings.
• Knowledge of Paciolan ticketing software & Oracle financial software.

Responsibilities

• Build shows in ticketing system (Paciolan) and verify setups on webpages and apps.
• Oversee box office financial reporting and daily deposits accuracy.
• Lead box office shifts as event lead for nights/weekends.
• Supervise part-time ticketing staff and train on software and policies.
• Maintain PCI compliance for credit card sales.

Skills

Ticketing software

Customer service

Supervising staff

Excel

Education

Bachelor's degree or equivalent

Tools

Paciolan

Oracle

Job description

University of Denver’s Newman Center seeks a Box Office Manager to oversee the daily operations of the M. Allan Frank Family Box Office. You will implement ticketing procedures, supervise 10–12 student staff, ensure accurate financial reporting, and coordinate with the Assistant Director of Ticketing Services.

This .53 FTE, one-year position may renew based on funding. Responsibilities include building shows in Paciolan, generating reports, scheduling staff, and ensuring compliance with