Box Office & Guest Services Associate

Live Nation Entertainment; Pittsburgh (Allegheny County); On-site; USD 17,908 - 27,552; Full time

Job summary

Live Nation Entertainment seeks a Box Office Representative to assist guests at live events by handling admissions, guiding seating, and helping with lost articles. You will verify tickets, assist guests with special needs, and maintain venue safety and order.

The role requires a high school diploma, strong communication skills, and the ability to work independently in a fast-paced environment. This position is on-site at Live Nation venues with potential perks and a team-focused culture.

Qualifications

• High School Diploma or equivalent required.
• Familiar with Microsoft Office Suite.
• Attention to detail, quality and accuracy.
• Strong relationship building and communication skills.
• Ability to work independently.
• Excellent verbal and written communication skills.

Responsibilities

• Sell and collect admission tickets and passes from patrons at events.
• Greet guests attending events who come to the box office.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
• Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
• Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
• Settle seating disputes or help solve other guest concerns.
• Assist guests in finding seats, lighting the way with flashlights, if necessary.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
• Guide guests to closest exits or provide other instructions or assistance in case of emergency.
• Other duties as assigned.

Skills

MS Office

Attention to detail

Communication skills

Independent work

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Live Nation Entertainment seeks a Box Office Representative to assist guests at live events by handling admissions, guiding seating, and helping with lost articles. You will verify tickets, assist guests with special needs, and maintain venue safety and order.

The role requires a high school diploma, strong communication skills, and the ability to work independently in a fast-paced environment. This position is on-site at Live Nation venues with potential perks and a team-focused culture.