Front Desk Assistant

Colorado Mesa University; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Colorado Mesa University is seeking friendly, organized student employees to serve as Front Desk Assistants for the Center for Academic Support (CAS). You will welcome students, answer inquiries about CAS services, schedule appointments, check students in, and support daily operations in a fast-paced environment.

Ideal candidates are current CMU students in good standing, with excellent communication and interpersonal skills, dependability, and comfort with scheduling software and MS Office.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Dependable, punctual, and organized.
• Comfortable using computers and learning scheduling or office management software.
• Ability to multitask while maintaining attention to detail.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Welcome students, faculty, staff, and visitors with a positive and professional attitude.
• Answer phones, emails, and in-person inquiries regarding tutoring and other CAS programs.
• Schedule, modify, and cancel appointments using designated scheduling software.
• Check students in for tutoring and academic support appointments.
• Maintain accurate records and assist with data entry and attendance tracking.
• Monitor the front desk and waiting area to ensure a welcoming, organized, and professional environment.
• Assist with opening and closing procedures for the Center.
• Provide general administrative support, including filing, copying, scanning, preparing materials, and organizing resources.
• Support tutors, academic coaches, and professional staff with daily operational needs.
• Assist with outreach events, promotional activities, and special projects as assigned.
• Maintain confidentiality of student information in accordance with university policies.
• Demonstrate professionalism, reliability, and excellent customer service at all times.

Job description

FLSA Status: United States of America (Non-Exempt)

SECTION I - OUR VALUES

CULTIVATE OUR VISION AND CULTURE At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It’s this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea. From this place of humility and courage, we’ve built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement. Inspired by the soul of the West—the spirit that our region embodies, we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values

• Love - Extending oneself for nurturing the growth of self and others
• Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
• Courage - Taking risks in the pursuit of new possibilities
• Humility - Suspending one’s ego and pride to recognize that no idea is perfect and being open to the input of others
• Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
• Curiosity - Cultivating awe and exploring the unknown
• Power - The strength to act collaboratively with individual agency to achieve our goals

JOB DESCRIPTION

The Center for Academic Support (CAS) is seeking friendly, organized, and dependable student employees to serve as Front Desk Assistants. As the first point of contact for students, faculty, staff, and visitors, Front Desk Assistants play a vital role in creating a welcoming, professional, and student-centered environment. They provide exceptional customer service by greeting visitors, assisting with appointments, answering questions about CAS services, and supporting the daily operations of the center. This position is ideal for students who enjoy working with people, have strong communication and organizational skills, and are committed to promoting student success.

Essential Duties and Responsibilities

• Welcome students, faculty, staff, and visitors with a positive and professional attitude.
• Answer phones, emails, and in-person inquiries regarding tutoring and other CAS programs.
• Schedule, modify, and cancel appointments using designated scheduling software.
• Check students in for tutoring and academic support appointments.
• Maintain accurate records and assist with data entry and attendance tracking.
• Monitor the front desk and waiting area to ensure a welcoming, organized, and professional environment.
• Assist with opening and closing procedures for the Center.
• Provide general administrative support, including filing, copying, scanning, preparing materials, and organizing resources.
• Support tutors, academic coaches, and professional staff with daily operational needs.
• Assist with outreach events, promotional activities, and special projects as assigned.
• Maintain confidentiality of student information in accordance with university policies.
• Demonstrate professionalism, reliability, and excellent customer service at all times.

Required Qualifications

• Current Colorado Mesa University student in good academic standing.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Dependable, punctual, and organized.
• Comfortable using computers and learning scheduling or office management software.
• Ability to multitask while maintaining attention to detail.
• Ability to work independently and collaboratively as part of a team.

Preferred Qualifications

• Previous customer service, receptionist, office assistant, or administrative experience.
• Experience using Microsoft Office or similar software.
• Familiarity with Colorado Mesa University resources and services.

Knowledge, Skills, and Abilities

• Provide outstanding customer service in a fast-paced environment.
• Communicate professionally with diverse populations.
• Maintain confidentiality and exercise sound judgment.
• Prioritize multiple tasks while remaining organized and detail-oriented.
• Solve routine problems independently and know when to seek assistance.
• Represent the Center for Academic Support with professionalism and enthusiasm.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.

A comprehensive university in Grand Junction, Colorado Mesa University provides exceptional educational opportunities on a state-of-the-art campus. As western Colorado’s largest university, CMU serves students on its main campus in Grand Junction, its satellite campus in Montrose, its technical college, CMU Tech, and via online offerings. Colorado Mesa University serves as the primary intellectual and cultural center of western Colorado and promotes the exchange of ideas that are of regional, national, and international importance. Founded in 1925, it is a dynamic university enrolling 10,000 students at the associate, baccalaureate, and graduate levels. At the heart of the CMU experience is an integrative and experiential approach to higher education that encourages students to think differently and empowers them to challenge assumptions. CMU brings students together with expert scholars and thinkers from different disciplines to make connections between ideas and gain the skills to solve the unstructured, complex problems they will encounter in life. Our focus is on providing quality academic programs, built on a strong liberal arts core that supports students' interests and regional employment needs, as well as technical programs that respond to vocational workforce demands. The Grand Valley is home to some of the best outdoor recreation in the state of Colorado and you will not have to fight traffic and crowds to enjoy it. CMU is surrounded by the Grand Mesa, Book Cliffs, and the Colorado National Monument. We have world-class mountain biking, rock climbing, hiking, rafting, and a mountain resort that’s less than 45 minutes from campus for skiing, snowboarding, and cross-country skiing. Living and working in Grand Junction, you will be able to explore one of Colorado’s best kept secrets.