Box Office Assistant — True/False Film Fest

Missouri Arts Council; Columbia Township, Northern (MO, KY); Hybrid; USD 20,000 - 24,000; Part time

Job summary

Ragtag Film Society in Columbia, MO is seeking a part-time Box Office Assistant to support the True/False Film Fest with ticketing, pass distribution, daily reporting, and customer service. Duties include assisting the Box Office Manager during reservation week and festival dates, answering emails and phones, supervising volunteers, managing cash, and ensuring accurate daily ticket tracking.

This seasonal independent contractor role runs November–March with a flat $2,000 stipend and a flexible

Qualifications

• At least one year working for True/False or another festival
• Extremely detail oriented
• Strong customer service skills
• Comfort & agility in troubleshooting issues via phone, email, or in person
• Strong aptitude for web, database, and spreadsheet use – ticketing system experience a plus
• Point-of-sale experience
• Confidence and discretion in handling and counting cash
• Comfort with being on one’s feet for long hours during the festival
• Comfort with physical set up of a temporary location: lifting up to 30 lbs
• Ability to direct others, lead a team of about 20 volunteers

Responsibilities

• Learn the festival’s ticketing system and policies to troubleshoot problems on behalf of individual pass and ticket buyers.
• Answer the box office email inbox and manage the box office phones remotely, particularly during reservation week.
• Work with the Elevent ticketing system to connect passholders with sales and reservations.
• Help with box office before and after the festival.
• Help passholders and customers during the festival in Columbia, MO by handing out passes, answering questions, and selling tickets/passes. Maintain and update the available ticket tracking document daily.
• Help manage financial reporting after each day.
• Attend weekly virtual meetings with box office staff
• Assist with training, scheduling, reporting and supervising festival box office volunteers
• Assist with overseeing festival pass creation, distribution, and tracking
• Other duties as assigned

Skills

Detail-oriented

Customer service

Troubleshooting

Web/database/spreadsheet

POS experience

Cash handling

Volunteer supervision

Stand for long hours

Team leadership

Job description

Join the True/False Film Fest as a Box Office Assistant and help Ragtag Film Society captivate our community through immersive, joy-filled cinematic experiences rooted in integrity, inclusivity, playfulness, and sustainability.

Position Overview

We are looking for a film enthusiast to join our box office team! The part time Box Office Assistant will assist the True/False Box Office Manager with ticketing operations and pass distribution for the True/False Film Fest. This position requires high organizational skills, a strong customer service presence, and the ability to manage time-sensitive box office setups and daily reporting.

Contractual Note

Due to the intensive nature of the festival, outside internships or secondary roles are strictly prohibited during reservation week (Feb. 12-22) and during the main festival dates (March 4-7) to ensure full operational presence.

Duties Include

• Learn the festival’s ticketing system and policies to successfully trouble-shoot problems on behalf of individual pass and ticket buyers.
• Answer the box office email inbox and manage the box office phones remotely, particularly during reservation week.
• Work with the Elevent ticketing system to connect passholders with sales and reservations.
• Help with box office before and after the festival.
• Help passholders and customers during the festival in Columbia, MO by handing out passes, answering questions, and selling tickets/passes. Maintain and update the available ticket tracking document daily.
• Help manage financial reporting after each day.
• Attend weekly virtual meetings with box office staff
• Assist with training, scheduling, reporting and supervising festival box office volunteers
• Assist with overseeing festival pass creation, distribution, and tracking
• Other duties as assigned

The ideal candidate will have the following skills and traits

• At least one year working for True/False or another festival;
• Extremely detail oriented;
• Strong customer service skills;
• Comfort & agility in troubleshooting issues via phone, email, or in person;
• Strong aptitude for web, database, and spreadsheet use – ticketing system experience a plus;
• Point-of-sale experience;
• Confidence and discretion in handling and counting cash;
• Comfort with being on one’s feet for long hours during the festival;
• Comfort with physical set up of a temporary location: lifting/carrying up to 30lbs;
• Ability to direct others, lead a team of about 20 volunteers.

Compensation & Culture

• This is a part-time, seasonal independent contractor position that has a flat stipend of $2,000.
• Position Type: Seasonal – November to March
• Requirements: Must have a computer with reliable internet
• Time Commitment: Fluctuating flexible schedule, approximately 5-15 hours per week, with a higher workload in February and March.