Box Office Assistant

Paycom - ATS; Milwaukee (WI); On-site; USD 14,000 - 19,000; Part time

Job summary

Milwaukee Symphony Orchestra is seeking a part-time Box Office Assistant at Bradley Symphony Center in Milwaukee, WI. This role supports ticket sales for Classics, Pops, and special presentations, with friendly customer service and flexible scheduling during the concert season.

Ideal candidates have a high school diploma, strong phone etiquette, computer literacy (Word/Excel), and familiarity with Tessitura.

Qualifications

• High School diploma or equivalent; good customer service skills and basic computer literacy.
• Excellent verbal communication and phone etiquette.
• Experience with Tessitura is preferred but not required.

Responsibilities

• Answer incoming phone calls (purchases, exchanges, information)
• Attend to patron in-person transactions
• Respond to voicemail as needed
• Print, package and mail tickets
• Handle cash and reconcile daily sales
• Maintain knowledge of MSO performances and events
• Assist other Box Office staff as needed
• Perform other duties as assigned

Skills

Customer service

Phone etiquette

Verbal communication

Computer literacy

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Office suite

Tessitura

Job description

Job Details:

Job Location: Bradley Symphony Center - Milwaukee, WI, Position Type: Part Time, Salary Range: $12.00 - $12.00Hourly

JOB PURPOSE AND REPORTING STRUCTURE:

Under the direction of the Box Office Manager and/or Box Office Supervisor, the Box Office Assistant provides the best possible support to the organization’s Classics, Pops, small series, special presentations, and other ticket sales goals through implementation of customer service and ticketing functions. This is a part-time, hourly position and some schedule flexibility in helpful during the concert season.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming phone calls (purchases, exchanges, general information)


• Attend to patron in-person transactions


• Respond to voicemail as needed


• Printing, packaging and mailing out tickets


• Cash handling and reconciling of daily sales


• Maintain a knowledge of all MSO performances and events


• Assist other Box Office staff as needed


• Other duties as assigned

NON-ESSENTIAL DUTIES:

This would enhance the position but would not be required for success in the position:

• Understanding of and interest in music, particularly classical

EDUCATION AND/OR EXPERIENCE:

This position requires a High School diploma or equivalent along with good customer service skills and computer literacy (Office suite, particular Word and Excel). Excellent verbal communication skills using appropriate grammar, good phone etiquette and a neat appearance are required. Prior work in an office or Box Office is desired, as is experience with Tessitura.

REASONING ABILITY:

Able to collect data and information, establish facts and draw valid conclusions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job-related stress may be encountered during high-peak times.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.