Box Office and Group Sales Associate

Broadway Rose Theatre Company; Tigard (OR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

40 hours PTO per year (2 weeks)

Employer-paid health/dental/vision

401(k) with 3% match

Complimentary tickets to productions

Job summary

The Broadway Rose Theatre Company is hiring a full-time Box Office & Group Sales Associate to handle front-line box office, provide exceptional customer service, and coordinate group ticket sales. Primary hours are Monday through Friday from 10:00 a.m.

to 6:00 p.m., with duties conducted at the Broadway Rose New Stage Theatre or Deb Fennell Auditorium in Tigard, Oregon. The role requires 2+ years in customer service or sales and 1+ year in box office experience, plus familiarity with Tessitura

Qualifications

• 2+ years of experience in customer service or sales.
• 1+ year of professional box office experience is preferred.
• Working knowledge of Tessitura, or compatible CRM management and ticketing systems preferred.
• Competency in the use of MS Excel, Word and Outlook.
• Available to work irregular and flexible hours.
• Must have personal reliable transportation.
• Excellent active listening skills and verbal communication skills.
• Ability to work in a fast paced, multitask, team environment.
• Demonstrate flexibility.
• Interest and/or an appreciation of musical theater.

Responsibilities

• Provide highest quality of customer service and ticketing services for all Broadway Rose patrons.
• Sell tickets to patrons over the phone during designated box office hours, and in person at designated performances.
• Maintain a proficient and working knowledge of Tessitura, the company’s CRM database.
• Observe Broadway Rose’s ticketing policies, and PCI compliance.
• Maintain an exceptional understanding of season and single ticket event codes, venue seat maps, ticket types, and pricing for all events.
• Communicate any customer service issues that may need special attention to the Patron Services Manager.
• Keep marketing and box office staff informed of ongoing patron needs, complaints, problems, and other feedback to assist us in providing excellent customer service and meeting the needs of our patrons.
• Participate in department and company meetings as needed.
• Assist with day-to-day tasks, reporting, office projects, special events, and other duties as assigned.
• Create and meet yearly group sales goals.
• Maintain and improve relationships with current group accounts using techniques including but not limited to telephone sales, direct mail, and email marketing for adult and children’s groups.
• Research, identify, contact, and cultivate relationships with decision makers at key targets, including but not limited to senior groups; religious associations, children’s day cares and demographic groups who may have an interest in the Broadway Rose Theatre’s season.
• Work with Marketing throughout the year to create pricing and policy information, fliers, postcards, letters, etc.
• Ensure that group policies are communicated and adhered to, and that group sales agreements are signed and returned.
• Provide notes and group specific information for house management in the form of CSIs, spreadsheets, and maps for both adult and children’s shows.
• Implement and maintain payment schedule for the groups attending the shows.
• Maintain monthly, yearly, and by production reporting of group sales.
• The Box Office & Group Sales Associate works primarily Monday - Friday, 10:00 a.m. to 6:00 p.m.
• Occasionally the Box Office & Group Sales Associate may work extended hours and production performances, including attending dress rehearsals and performances where groups are attending.

Skills

Customer service

Box office experience

Tessitura

MS Excel

MS Word

MS Outlook

Flexible hours

Transportation

Active listening

Verbal communication

Tools

Tessitura

Job description

Position: Box Office & Group Sales Associate - Full Time, Exempt

The Broadway Rose Theatre Company Box Office & Group Sales Associate serves as the front-line box office representative, providing exceptional customer service with exquisite attention to detail, and assisting with box office operations. Additionally, this position serves to coordinate the sale of tickets to groups.

Reports to: Patron Services Manager

Box Office responsibilities include but are not limited to:

• Provide highest quality of customer service and ticketing services for all Broadway Rose patrons.
• Sell tickets to patrons over the phone during designated box office hours, and in person at designated performances.
• Maintain a proficient and working knowledge of Tessitura, the company’s Customer Relations Management (CRM) database.
• Observe Broadway Rose’s ticketing policies, and PCI compliance.
• Maintain an exceptional understanding of season and single ticket event codes, venue seat maps, ticket types, and pricing for all events.
• Communicate any customer service issues that may need special attention to the Patron Services Manager.
• Keep marketing and box office staff informed of ongoing patron needs, complaints, problems, and other feedback to assist us in providing excellent customer service and meeting the needs of our patrons.
• Participate in department and company meetings as needed.
• Assist with day-to-day tasks, reporting, office projects, special events, and other duties as assigned.

Group Sales responsibilities include but are not limited to:

• Create and meet yearly group sales goals.
• Maintain and improve relationships with current group accounts using techniques including but not limited to telephone sales, direct mail, and email marketing for adult and children’s groups.
• Research, identify, contact, and cultivate relationships with decision makers at key targets, including but not limited to senior groups; religious associations, children’s day cares and demographic groups who may have an interest in the Broadway Rose Theatre’s season.
• Work with Marketing throughout the year to create pricing and policy information, fliers, postcards, letters, etc.
• Ensure that group policies are communicated and adhered to, and that group sales agreements are signed and returned.
• Provide notes and group specific information for house management in the form of CSIs, spreadsheets, and maps for both adult and children’s shows.
• Implement and maintain payment schedule for the groups attending the shows.
• Maintain monthly, yearly, and by production reporting of group sales.
• The Box Office & Group Sales Associate works primarily Monday - Friday, 10:00 a.m. to 6:00 p.m.
• Occasionally the Box Office & Group Sales Associate may work extended hours and production performances, including attending dress rehearsals and performances where groups are attending.
• All work will be conducted at the Broadway Rose New Stage Theatre or the Deb Fennell Auditorium at Tigard High School; both venues are located in Tigard, Oregon.

Compensation:

• 15 days (120 hours) PTO per year.
• After 5 years, PTO increases to 20 days (160 hours) per year.
• After 10 years, PTO increases to 25 days (200 hours) per year.
• Maximum PTO rollover to the following year is 120 hours.
• Full employer paid medical, dental, and vision insurance is available.
• Optional 401(k) plan. Broadway Rose will match up to 3% of employee deduction.
• Two complimentary tickets in the upper section for each mainstage show and four tickets for the children’s productions. Excludes Sunday matinees and closing week.

Essential skills and experience:

• 2+ years of experience in customer service or sales required.
• 1+ year of professional box office experience is preferred.
• Working knowledge of Tessitura, or compatible CRM management and ticketing systems preferred.
• Competency in the use of MS Excel, Word and Outlook.
• Available to work irregular and flexible hours.
• Must have personal reliable transportation.
• Excellent active listening skills and verbal communication skills.
• Ability to work in a fast paced, multitask, team environment.
• Demonstrate flexibility.
• Comfortable with standard office environment including overlapping phone conversations, computer, and printer noise.
• Interest and/or an appreciation of musical theater.