Box Office Agent

V Theater Group LLC; Nevada; On-site; USD 31,000 - 42,000; Full time

Job summary

V Theater Group LLC is seeking a Box Office Agent to deliver warm, efficient service at our theater. You will assist guests at the box office, manage reservations, and process orders using our in-house ticketing system.

Ideal candidates have 2+ years in box office or ticketing, strong communication, and the ability to multitask in a high-volume environment. This is an in-person, on-site role with opportunities to upgrade with each sale.

Qualifications

• High school diploma or equivalent preferred.
• 2+ years of proven box office, ticketing, or concierge experience.
• Experience with an electronic ticketing system is required.

Responsibilities

• Provide excellent customer service and assist guests at the box office with reservations and orders.
• Input reservations and orders into the in-house ticketing system and collect paperwork and payment.
• Promote upgrades and perform ticket auditing, check-in, and related duties.

Skills

Customer service

Ticketing system

Communication

Multitask

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

BOX OFFICE AGENTYou’ll never feel boxed in at our office! We are seeking people with charm, a sense of humor, and the motivation to serve our guests and contribute to the amazing time they spend at our Theaters. People from all over the world visit our Theaters every single night and you (yes you!) will help them have a great time before the show even starts. If you’re great at talking and interacting with people, then this opportunity might be a shot you should take.WHAT YOU’LL BE DOING:Provide excellent customer service and work with the box office team to provide the sameAssist guests at the box office counter with reservations, new orders, and relevant questionsInput all reservations and orders into the in-house ticketing systemCollect required paperwork, payment, and/or vouchers for each orderPromote upgrades on every orderAssist with scanning, ticket taking, and theater check-in for showsAnswer customer calls for reservations, new orders, and/or relevant questions at theater box office or corporate call center,Perform ticket auditing function at theater or corporate call centerAssist in conflict resolution with guests, escalating concerns to management as neededFollow all opening and closing procedures as neededDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving shows and servicesUphold payment handling policy and ensure all revenue is reported properlyCollect all paperwork obtained throughout your shift and turn in for auditing at the close of each shiftMaintain professional and technical knowledge of in-house ticketing system, reporting discrepancies and/or misfunction to managementEnsure your station is stocked for your shiftAssist with line management, ensuring customers are moving through the process at a steady paceAssist with fraud detection with guests and immediately report any findings to managementParticipate in company training sessionsPerform additional tasks and duties as assignedWHAT WILL MAKE YOU SUCCESSFUL:Prior experience working with an electronic ticketing systemExcellent written and verbal communication skillsAbility to build rapport with potential and existing customersPositive and professional demeanorAbility to work independently and as a teamPossess the ethics and positive outlook that support our values and cultureAbility to multi-task and prioritize tasksExperience working in a high-pressure, high-volume environmentEXPERIENCE/EDUCATION WE NEED YOU TO HAVE:High school diploma or equivalent preferred2+ years of proven experience in a box office, ticketing, or concierge positionProven experience in customer serviceExperience working with an electronic ticketing system1+ years of ticket auditing experience preferredESSENTIAL PHYSICAL FUNCTIONS:Work environment: In-person entertainment venue settingMust be able to stand/walk throughout the work shiftMust be able to lift or move up to 25 pounds using proper lifting techniquesSpecific vision abilities required due to viewing computer terminals and company dataPosition requires repetitive use ofWhile performing the job, the noise level may be loudReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThis job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities, skills and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.All qualified applications will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.