Box Office Agent

Brooklyn Bowl Las Vegas; Las Vegas (NV); On-site; USD 17,000 - 25,000; Part time

Job summary

Brooklyn Bowl Las Vegas is seeking a part-time Box Office Agent to assist guests with show tickets, answer questions with a friendly attitude, and drive revenue at the box office. You will handle tickets, process payments, and support guest relations in a fast-paced venue environment.

The role requires cash handling, POS familiarity, and excellent customer service skills. Weekend and holiday availability is expected, with a professional appearance and teamwork.

Qualifications

• Working knowledge of phone handling, cashiering, and customer service.
• Entry level knowledge of basic computer operation and point of sale systems.
• Excellent skills in customer service, phone etiquette, cash handling, filing, multi-task environment, attention to detail.
• Ability to communicate and work well with others in a high-volume, sometimes stressful environment.

Responsibilities

• Processing and verifying credit card and cash transactions.
• Maintain constant surveillance of cash drawer for accuracy.
• Provide superior customer service in person and on the phone.
• Answer phone promptly and professionally.
• Guest relations and will call window support.
• Process opening and closing paperwork.
• Knowledge of talent and entertainment.
• Maintain a clean, well-groomed appearance.
• Assist with miscellaneous box office projects as directed.

Skills

Phone handling

Cashiering

Customer service

Attention to detail

Multi-tasking

Typing 30 wpm

Communication

Education

High School Diploma or GED

Tools

POS systems

Job description

Job Summary

Brooklyn Bowl has redefined the destination entertainment experience. “One of the most incredible places on earth,” according to Rolling Stone, Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon and 32 bowling lanes which give guests a unique place to relax, eat, drink and watch a performance.

Location: Las Vegas, NV Employment Type: Part-Time Salary: Competitive

Job Description

BOX OFFICE AGENT - (PT)

Job Summary

Brooklyn Bowl has redefined the destination entertainment experience. “One of the most incredible places on earth,” according to Rolling Stone, Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon and 32 bowling lanes which give guests a unique place to relax, eat, drink and watch a performance.

As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Box Office agents are resources for all guest questions with an energetic, upbeat and positive attitude. Generates revenue by selling and issuing show tickets directly to guests at the Box Office. Responsible for collecting funds/documentation for tickets.

Requirements

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Processing and verifying credit card and cash transactions


• Maintain constant surveillance of cash drawer to ensure accuracy


• Maintain superior customer service both in person and over the phones


• Answer phone promptly and with a phone


• Guest relations


• Will call window


• Processing opening and closing paperwork


• Knowledge of talent and entertainment


• Keep a clean, well-groomed appearance


• Assist with miscellaneous box office projects as directed

Non-physical Qualifications

• Working knowledge of phone handling, cashiering, customer service


• Entry level knowledge of basic computer operation and point of sales systems


• Excellent skills in customer service, phone etiquette, cash handling, filing, multi-task environment, attention to detail


• Ability to communicate, work well with others, work in a high-volume, and sometimes stressful environment


• Ability to type 30 wpm


• High School Diploma or GED


• Previous Ticketing experience (preferred)


• Must be able to work a flexible schedule, including weekends and holidays.

THE PHYSICAL QUALIFICATIONS LISTED BELOW ARE GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED.

Physical Qualifications

• Working environment is fast-paced.


• Position requires repetitive use of arms for answering busy phones and typing.


• Must be able to lift or move up to 25 lbs. using proper lifting techniques


• While performing the job, the noise level in the work environment is loud