Bowling & Events Supervisor Trainee

Round One Entertainment; Ventura (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

401(K) with company match

Job summary

Round One Entertainment is seeking a Bowling Supervisor to lead the bowling and events team at our brand-new venue in Ventura. You will help ensure the department meets marketing and sales goals while delivering exceptional guest service.

The role requires 2-3 years in hospitality management, open availability including nights and weekends, and the ability to oversee alcohol-service operations with a focus on safety. Join a fast-paced, fun environment with growth opportunities.

Qualifications

• 2-3 years hospitality management experience preferred.
• Experience in entertainment/retail/hospitality industries helpful.
• Open availability, especially nights and weekends, is required.

Responsibilities

• Provide superior customer service and ensure guest satisfaction by being visible and accessible.
• Coach and develop Bowling and Events staff; monitor hours and overtime.
• Oversee sales projections and promotions within the bowling and events department.
• Audit refunds, credits and daily sales; manage cash drawers and transactions.
• Maintain a clean, safe, and compliant facility per regulations and company policy.

Skills

Customer service

Team leadership

Operations management

Auditing/compliance

Education

High School Diploma or GED

Job description

We’re looking for a Supervisor to help lead the team at our brand-new family entertainment facility opening soon at Pacific View, Ventura!

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Bowling Supervisor ensures the Bowling and Events Department functions operationally and consistently to meet the marketing and sales goals of the company.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits

Paid Time Off (PTO), Health, Medical, Dental, Vision, Life 401(K) with company matching.

Customer Service

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Provides customers with bowling tips and techniques.
• Conducts alcohol and age restriction control in accordance with company policies.

Team Management

• Coaches, and develops effective staff for the Bowling and Events Department.
• Reviews department time sheets for accuracy of hours and overtime.
• Responsible for the sales and profit projections of the bowling and events department.
• Proactively supports any promotional activities within the store.

Auditing / Compliance

• Audits refund and/or credits against itemized sales from the previous day; and cash drawers and transactions.
• Audits and track special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.

Operations / Facility Management

• Assures that the facility is always clean and organized.
• Ensures satisfactory maintenance, appearance and condition of assigned facilities.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Qualifications

• 2-3 years hospitality management experience, preferably in the entertainment / retail / hospitality industries.

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.