Bowling Center Staff

Viejas Outlet Center; California; Sur place; USD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off (PTO)

Résumé du poste

Viejas Outlet Center seeks a Bowling Center Staff member to service guests across the bowling center, bar, and registration desk. You will manage lane assignments, shoe rental, and cash handling, while delivering friendly, efficient service in a lively casino environment.

Role requires 18+ age, a high school diploma or GED, and certifications (TIPS, Food Handler’s, California RBI). Experience in a bowling center is preferred, with flexible shifts including holidays.

Qualifications

• Must be 18 years of age or older.
• High school diploma, GED or equivalent required.
• Must obtain and maintain TIPS Certificates throughout employment.
• Food Handler’s Certificate required.
• California Responsible Beverage Service Training and Certification required upon hire.
• 2 or more years of experience working in a Bowling Center.
• Basic knowledge of Microsoft Office, Word, Excel and Outlook
• Good verbal, written and interpersonal skills
• Must be flexible to work different shifts and days of the week including holidays.

Responsabilités

• Serves beer to guests at bar while practicing alcohol consumption awareness and verifies age limits.
• Oversees the registration desk including lane assignments, shoe rental, and POS data entry with cash handling per casino policies.
• Greets and serves guests at tables throughout bowling/bar.
• Keeps work area clean and organized, including floors, walls, fixtures, countertops, seats and service areas.
• Communicates with guests with a smile and provides excellent service.
• Cleans restrooms and maintains hygiene and sanitation.
• Understands and practices safety and sanitation procedures.
• Stays informed on casino events and promotions to answer guest questions.
• Maintains knowledge of menus to assist guests.
• Adheres to company policies and SOPs; maintains a clean, safe work environment.
• Performs related duties; no supervision responsibilities.
• Must be 18+ and available for varied shifts including holidays.

Connaissances

Communication skills

Flexibility with shifts

Formation

High School Diploma or GED

TIPS Certificate

Food Handler’s Certificate

California Responsible Beverage Service Training

Outils

Microsoft Office (Word, Excel, Outlook)

Description du poste

Job Summary

The Bowling Center Staff will service the needs of multiple positions in the Bowling Center including the food service counter, the bowling registration desk, and overall floor service.

Job Description

• Serves beer to guests at bar while practicing alcohol consumption awareness. Verifies age drinking limit and recognizes when guests have reached their drinking limit and refuses to provide additional alcoholic beverages If needed, escalates the situation and issues/complaints to manager.
• Oversees the registration desk including lane assignments, bowling shoe rental and enters orders into Point of Sale (POS) system and performs cash-handling procedures as prescribed in casino policies and procedures.
• Greets and serves guests at tables throughout bowling/bar.
• Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas.
• Communicates with guests with a smile, demonstrates confidence, and encourages all guests to feel unique and special. Ensures guests are completely satisfied with their service.
• Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink and etc.
• Understands and practices good safety and sanitation procedures.
• Stays current on various casino and VOC events and promotions in order to respond to customer inquiries.
• Maintains a thorough knowledge of the menus in order to provide service to guests.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs all related and compatible duties as assigned.
• Does not provide supervision to others.
• Must be 18 years of age or older.
• High school diploma, GED or equivalent required.
• Must obtain and maintain T.I.P.S. Certificates throughout employment.
• Food Handler’s Certificate required.
• California Responsible Beverage Service Training and Certification required upon hire.
• 2 or more years of experience working in a Bowling Center.
• Basic knowledge of Microsoft Office, Word, Excel and Outlook
• Good verbal, written and interpersonal skills
• Must be flexible to work different shifts and days of the week including holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game - 24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Retirement

• 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!
• *Benefits vary for PT and FT employment