Boutique Store Manager: Lead Team & Customer Experience

Thirdlove; Brookline (MA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Discounted and free products

Job summary

ThirdLove is launching a flagship boutique in Washington Square and seeks an innovative Store Manager to lead a dynamic team and deliver outstanding customer experiences. You will mentor staff, drive sales, and maintain store standards while embracing new technologies and training opportunities.

The role requires building a positive culture, partnering with cross-functional teams, and ensuring excellent client service in a fast-paced retail environment.

Qualifications

• 2+ years of direct management experience.
• 3+ years of customer service and/or retail experience; background in similar category preferred.
• Must be at least 18 years of age.
• Must be able to maintain an active store presence, including standing and walking for extended periods of time.

Responsibilities

• Recruit, train, and mentor store staff and to create a positive and productive team culture.
• Develop and execute action plans to drive sales, increase client engagement, and meet KPIs such as conversion, AOV, and UPT.
• Oversee store operations, including cleanliness, visual merchandising, inventory management, and shipping/receiving tasks.
• Curate and execute in-store activations, and support new store openings as needed.
• Leverage technology and systems to improve operational efficiency.
• Manage team schedules and payroll while ensuring business needs are met, working flexible hours, including nights, weekends, and holidays.
• Maintain a strong floor presence, ensuring exceptional customer service and product knowledge to support clienteling and brand advocacy.
• Set and track team goals, ensuring tasks are completed on time and to a high standard.

Skills

Store leadership

Customer service

Retail experience

Physical stamina

Tools

Shopify

Slack

Google Workspace

Job description

ThirdLove is launching a flagship boutique in Washington Square and seeks an innovative Store Manager to lead a dynamic team and deliver outstanding customer experiences. You will mentor staff, drive sales, and maintain store standards while embracing new technologies and training opportunities.

The role requires building a positive culture, partnering with cross-functional teams, and ensuring excellent client service in a fast-paced retail environment.