Boutique Store Manager - Drive Sales & Customer Experience

Leap; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Unlimited PTO

Healthcare benefits (medical, dental,视

401(k)

Employee discounts at Leap stores

Job summary

Leap Georgetown boutique seeks a Store Manager to lead a high-performing team, elevate the customer experience, and deliver strong commercial results. You’ll be the brand ambassador on the floor, instilling service standards and accountability while driving daily sales and profitability.

This hands-on role requires 3+ years in retail leadership, experience with premium environments, and a proven ability to develop talent, manage store operations, and build local partnerships.

Qualifications

• 3+ years of retail leadership experience leading high-performing teams.
• Experience within boutique, premium, specialty, or lifestyle retail environments preferred.
• Proven ability to drive sales and deliver exceptional customer experiences through hands-on leadership.
• Strong business acumen with the ability to interpret performance metrics and make data-informed decisions.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving retail environment.
• Ensures the store consistently reflects brand standards through cleanliness, organization, replenishment, and guest experience.
• Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.

Responsibilities

• Own the daily performance of the boutique, driving sales, profitability, and key business objectives.
• Lead by example on the sales floor to optimize performance and inspire selling behaviors.
• Grow the business within the local market by identifying opportunities to expand the business.
• Deliver an elevated, personalized shopping experience that builds lasting customer relationships and brand loyalty.
• Inspire the team to exceed customer expectations through authentic engagement, product expertise, and thoughtful service.
• Recruit, coach, and develop a high-performing team with accountability and continuous learning.
• Build brand presence by cultivating local partnerships, supporting community events, and coordinating store initiatives.
• Collaborate with neighboring Leap-powered stores and support market initiatives, including new openings and activations.
• Maintain brand standards across visual merchandising, inventory management, scheduling, payroll, shipment processing, and daily operations.

Skills

Retail leadership

Sales leadership

Team development

Customer experience

Data-informed decisions

Brand standards

Shopify

Endear CRM

Slack

Google Workspace

Flexible availability

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Leap Georgetown boutique seeks a Store Manager to lead a high-performing team, elevate the customer experience, and deliver strong commercial results. You’ll be the brand ambassador on the floor, instilling service standards and accountability while driving daily sales and profitability.

This hands-on role requires 3+ years in retail leadership, experience with premium environments, and a proven ability to develop talent, manage store operations, and build local partnerships.