Boutique Sales Associate

International Shoppes; Hempfield Township (Westmoreland County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full Time

Paid time off

Sign on BONUS

Job summary

International Shoppes at JFK Airport seeks a skilled Boutique Sales Representative to deliver personalized luxury shopping experiences. You will engage travelers, understand their needs, and showcase premium brands across flagship duty-free offerings on site.

The ideal candidate has at least 2 years in high-end retail, exceptional customer service, and bilingual abilities in English with Arabic and/or Korean.

Qualifications

• Minimum of 2 years of luxury retail experience.
• Exceptional customer service skills and the ability to engage with clients.
• Strong storytelling and questioning to understand client needs.
• Bilingual in English / Arabic and/or English / Korean.
• Comfort with travel and working in a high-end airport environment.

Responsibilities

• Provide excellent and specialized customer service to travelers at JFK.
• Demonstrate product features and benefits to maximize sales opportunities.
• Build long-term relationships with clients to create repeat business.
• Lead on the selling floor to meet sales objectives and train as needed.
• Attend vendor and company training sessions and adhere to policies.

Skills

Exceptional customer service

Storytelling

Interpersonal communication

Negotiation prowess

Team player

Job description

International Shoppes has been delivering exceptional service and premium retail experiences to travelers since 1951. We proudly operate across some of the nation's busiest airports, including John F. Kennedy International Airport (JFK), Washington Dulles International Airport (IAD), Baltimore / Washington International Thurgood Marshall Airport (BWI), Bradley International Airport (BDL), George Bush Intercontinental Airport (IAH), Daniel K. Inouye International Airport (HNL), and Kahului Airport (OGG). We are committed to providing an outstanding shopping experience while representing many of the world's most recognized luxury, beauty, and lifestyle brands.

The Boutique Sales Representative provides excellent and specialized customer service at JFK Airport by engaging with clients to best understand their needs.

The Ideal Candidate:

• MUST have relevant high end luxury retail sales experience and possess exceptional customer service skills
• Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care, putting them at the center of every decision.
• The ability to meet and exceed sales objectives
• Desire to learn
• Ability to establish a welcoming and approachable luxury environment.

The Expectation:

• Demonstrate a thorough knowledge of the merchandise features and benefits to maximize the sale opportunity
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Attend all required training sessions held by the vendor and/or International Shoppes
• Adhere to the company’s loss prevention policies

The Qualifications:

• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
• Being a master of storytelling and the art of asking engaging questions.
• Bilingual language skills; Arabic and /or Korean
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers and management.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Professional Requirements:

• Minimum of 2 years of luxury retail experience
• Valid passport required, subject to International and/ or Domestic travel.
• Bilingual in English / Arabic and /or English / Korean
• Strong selling capabilities and notable customer service skills
• Elevated ability to communicate effectively both written and orally
• Talented negotiation prowess
• Passion for the art of selling
• Must be able to work flexible schedule throughout the week

We Offer:

• Full Time
• Paid time off
• Positive work environment
• Sign on BONUS

Note: All candidates will be required to complete a thorough Port Authority Security background check.