Boutique Housekeeping Supervisor — Lead & Elevate Service

ADP, Inc.; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ellison, A Tribute Portfolio Hotel in Oklahoma City seeks a Housekeeping Supervisor to lead daily housekeeping operations. You will assign tasks, inspect rooms and public areas, coach staff, and coordinate with Front Desk and Maintenance to ensure on-time readiness and Marriott brand standards.

The ideal candidate has at least two years of housekeeping experience, including supervisory roles, a high school diploma (or equivalent), and a flexible schedule.

Qualifications

• High school diploma or equivalent preferred.
• Two years of hotel housekeeping experience preferred; supervisory experience a plus.
• Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.

Responsibilities

• Prepare daily room assignments and coordinate priorities based on arrivals, departures, stayover service, special requests, and staffing levels.
• Lead the start-of-shift briefing, communicate service priorities, and monitor progress throughout the day.
• Inspect guest rooms, corridors, service areas, and assigned public spaces for cleanliness, presentation, and maintenance needs; document findings and verify readiness.
• Keep room status accurate in the hotel's systems and communicate ready rooms, delays, discrepancies, and out-of-order concerns promptly.
• Train new associates and provide ongoing coaching on cleaning procedures, productivity, safety, guest privacy, service standards, and proper equipment use.
• Provide timely, respectful feedback to associates; recognize strong performance and report concerns to the Housekeeping Manager or AGM.
• Respond to guest requests and service concerns with care and urgency; escalate when needed.
• Coordinate with Maintenance to report deficiencies, track repairs, and confirm rooms are cleaned and inspected after work.
• Monitor linens, amenities, etc., and help maintain organized closets and carts; reduce waste.
• Follow procedures for keys, lost and found, occupied rooms, guest belongings, safety and chemical handling.
• Assist with deep cleaning, special projects, turndown service, and public area coverage as needed.
• Complete inspection records, shift reports, and other required documentation accurately and on time.
• Perform other duties to support hotel operations and guest service.

Skills

Attention to detail

Organization

Communication

Coaching

Housekeeping knowledge

Systems literacy

Judgement & discretion

Education

High school diploma or equivalent

Job description

The Ellison, A Tribute Portfolio Hotel in Oklahoma City seeks a Housekeeping Supervisor to lead daily housekeeping operations. You will assign tasks, inspect rooms and public areas, coach staff, and coordinate with Front Desk and Maintenance to ensure on-time readiness and Marriott brand standards.

The ideal candidate has at least two years of housekeeping experience, including supervisory roles, a high school diploma (or equivalent), and a flexible schedule.