Boutique Hotel Server — Guest Experience Specialist

Timbers Resorts; Lihue (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Timbers Resorts in Hawaii is seeking an enthusiastic food and beverage team member to provide outstanding service to guests. Under the direction of the F&B Manager, you will present menus, take orders, and ensure timely delivery of food and beverages in a fast-paced, guest-focused environment.

The role requires six months of F&B experience and strong customer service, with a command of business English. We offer the chance to work at a premium property with opportunities for growth and employee

Qualifications

• Minimum of six months of food and beverage experience.
• Prior experience in customer service.
• Proficient use of business English language.
• Understanding of customer service principles and practices.

Responsibilities

• Presents menu, answers questions, and makes suggestions regarding food and service
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Garnishes and decorates dishes preparatory to serving
• Serves patrons from chafing dish at table
• Carves meat, bones fish and fowl, and prepares flaming dishes and desserts at patron’s table
• Observes dinners to respond to any additional requests and to determine when meal has been completed
• Totals bill and accepts payment to refers patron to Cashier
• Ladles soup, tosses salads, portions pies and desserts, brew coffee, and performs other services as determined by establishment’s size and practices
• Clears and resets counters or tables at conclusion of each course
• Place and process food and beverage orders utilizing the restaurant’s POS system
• Perform other duties as appropriate and directed by supervisor/manager

Skills

Initiative and judgment

Teamwork

Interpersonal skills

Multitasking

Organization

Food safety and sanitation

Customer service

Education

Six months F&B experience

Customer service experience

Business English

Customer service principles

Job description

Timbers Resorts in Hawaii is seeking an enthusiastic food and beverage team member to provide outstanding service to guests. Under the direction of the F&B Manager, you will present menus, take orders, and ensure timely delivery of food and beverages in a fast-paced, guest-focused environment.

The role requires six months of F&B experience and strong customer service, with a command of business English. We offer the chance to work at a premium property with opportunities for growth and employee