Boutique Hotel Server | Guest Experience Lead

NOPSI Hotel; Atlanta, Northern (GA, KY); Hybrid; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation time

Sick time

Holiday pay

401(k) with matching

Hotel discounts

DailyPay

Job summary

Kimpton Sylvan Hotel in Atlanta is seeking a guest-focused server to provide exceptional service and ensure guest satisfaction. You will handle orders, operate the POS, and promote menu items while maintaining brand standards.

Applicants should be able to lift trays up to 30 lbs, work a flexible schedule, and communicate effectively with guests and team members in a fast-paced setting.

Qualifications

• Maintain a professional appearance and manner at all times.
• Be a team player and willing to help coworkers.
• Know basic food and beverage service standards and etiquette.
• Know appropriate table settings and service ware.
• Remember and promote items on the menu.
• Ability to lift and transport trays up to 30 lbs throughout shift.
• Operate beverage and toast equipment as needed.
• Communicate effectively with guests and staff, both verbally and in writing.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests courteously and explain specials/promotions.
• Record orders accurately and repeat back for accuracy.
• Enter orders into POS and relay details to the kitchen.
• Deliver orders to guests with correct accompaniments.
• Adhere to all state, federal and corporate alcohol-service rules.
• Replenish beverages and check guest satisfaction.
• Present checks promptly and close out the tab.
• Attend shift as scheduled and perform other duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Guest relations

Menu knowledge

Heavy tray handling

POS literacy

Effective communication

Job description

Kimpton Sylvan Hotel in Atlanta is seeking a guest-focused server to provide exceptional service and ensure guest satisfaction. You will handle orders, operate the POS, and promote menu items while maintaining brand standards.

Applicants should be able to lift trays up to 30 lbs, work a flexible schedule, and communicate effectively with guests and team members in a fast-paced setting.