Boutique Hotel Laundry & Guest Experience Associate

kimptonhotelsandrestaurantscareers; Town of Florida (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Laundry Attendant to handle the washing, folding and pressing of linens while delivering outstanding service to our guests.

Your day includes greeting guests, laundering towels, stocking shelves, logging pickups, and responding quickly to requests; flexibility to wear multiple hats is valued.

This role supports a warm, human culture where differences are celebrated and teamwork keeps the operation running smoothly.

Qualifications

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• Hardworking with a real passion for customer service.
• Basic writing skills, professional communication skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Responsible for the washing, folding and pressing of linens and terry - all the while providing outstanding service to our guests along the way!
• Greet any and all guests with a proper greeting.
• Launder all dirty towels.
• Fold towels and stock them on shelves.
• Accountable for the pick-up and delivery of guest laundry with proper logging procedures.
• Clear the laundry chute of any dirty linen.
• Stock amenity table for afternoon.
• Report any damages, hazards, repairs and strangers in assigned areas.
• Return any items found in guestrooms, hallways, or back of the house to the lost and found.
• Quickly respond to guest requests in a timely and friendly manner.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Customer service

Communication

Flexibility

Education

High School Diploma (preferred)

Job description

Kimpton Hotels & Restaurants is seeking a Laundry Attendant to handle the washing, folding and pressing of linens while delivering outstanding service to our guests.

Your day includes greeting guests, laundering towels, stocking shelves, logging pickups, and responding quickly to requests; flexibility to wear multiple hats is valued.

This role supports a warm, human culture where differences are celebrated and teamwork keeps the operation running smoothly.