Boutique Hotel Housekeeping Supervisor

Kessler Collection; Richmond Hill (GA); Presencial; USD 25 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Resumo da oferta

Kessler Hotels in Richmond Hill, GA is seeking a Housekeeping Supervisor to oversee housekeeping in assigned sections and act as the interim Housekeeping Manager when needed. This role emphasizes maintaining standards, supervising staff, and ensuring guest satisfaction.

Responsibilities include daily inspections, VIP room oversight, cart and supply management, and training of staff. This position requires standing for long periods and strong communication with all levels of staff and guests.

Qualificações

• High School diploma or equivalent required. College course work in related field helpful.
• 2-3 years of progressive experience in a hotel.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsabilidades

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Conhecimentos

Supervisory experience

Communication skills

Physical stamina

Formação académica

High School diploma

Descrição da oferta de emprego

Kessler Hotels in Richmond Hill, GA is seeking a Housekeeping Supervisor to oversee housekeeping in assigned sections and act as the interim Housekeeping Manager when needed. This role emphasizes maintaining standards, supervising staff, and ensuring guest satisfaction.

Responsibilities include daily inspections, VIP room oversight, cart and supply management, and training of staff. This position requires standing for long periods and strong communication with all levels of staff and guests.