Boutique Hotel Guest Experience Host

Four Sisters Inns; Glen Ellen (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health Insurance Plan

Yearly free night at select hotels in

Job summary

Four Sisters Inns’ Gaige House in Glen Ellen, CA seeks a friendly Guest Service Associate to welcome guests from reservation to checkout. You’ll greet guests, help plan getaways, answer questions, resolve issues, and contribute to an exceptional stay with warmth and attention to detail.

Shifts: Wednesday and Thursday. You’ll create memorable experiences by upselling packages, sharing local recommendations, assisting with reservations, managing arrivals and departures, and coordinating with

Qualifications

• A positive, can-do attitude and a high degree of professionalism
• Proven experience providing excellent guest service
• A joy for interacting with guests and fellow team members, and helping them to have the best experience possible
• Teamwork mindset: Willingness to jump in wherever and whenever needed to lend a hand to a fellow team member for the greater good of the guest experience
• A strong work ethic
• Knowledge of and enthusiasm for travel and the local area (including restaurants, wineries, shops, activities, etc)
• The ability to thrive in, adapt, pivot, and embrace a workplace environment that evolves and changes daily
• The ability to remain calm and show grace, even during stressful situations
• The desire to go above and beyond to help guests and team members

Responsibilities

• Foster a warm and friendly environment for all guests and team members
• Provide excellent customer service to all guests throughout the entirety of their stay - being ready, willing, and genuinely happy to help guests at all times
• Provide guests with ideas to enhance their stay: promote upsell packages upon arrival, make local recommendations, and assist guests in making reservations and/or appointments as needed
• Genuinely connect with guests through multiple channels of communication, including in-person, email, telephone, and text messaging
• Manage calls to the hotel: answering questions, providing information about the various rooms and current rates/promotions, making new reservations, adjusting or canceling existing reservations, and providing local recommendations
• Manage arrivals: greet guests, register and assign rooms, check IDs and collect credit cards, provide tours and detailed information about the property, and assist the guest to their room when requested
• Manage departures: ask guests about their stay, resolve any issues, collect payment and keys, send a receipt, and make any final adjustments to the guests' bill
• In the absence of the manager, you will be responsible for all activities at the hotel and may be required to lead and/or assist housekeepers, kitchen staff, maintenance, etc.
• Work with fellow team members in the Housekeeping and Kitchen departments, notify them of early check-ins, late check-outs, changes, or special guest requests
• Work within the five core values of Four Sisters Inns: Grace, Grit, Attentiveness, Adaptability, Above & Beyond
• Promote the collection: develop a knowledge of other Four Sisters Inns and communicate information about the collection to guests
• Any other duties as assigned

Job description

Four Sisters Inns’ Gaige House in Glen Ellen, CA seeks a friendly Guest Service Associate to welcome guests from reservation to checkout. You’ll greet guests, help plan getaways, answer questions, resolve issues, and contribute to an exceptional stay with warmth and attention to detail.

Shifts: Wednesday and Thursday. You’ll create memorable experiences by upselling packages, sharing local recommendations, assisting with reservations, managing arrivals and departures, and coordinating with