Boutique Hotel GM: Lead Guest Experience & Operations

Insight Global; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Insight Global partners with a client in hospitality to recruit a hands-on General Manager for a 64-room boutique hotel in Downtown Manhattan. You will assume full ownership of hotel operations, including guest services, housekeeping, maintenance, budgeting, vendor management, and overall property performance, with a focus on exceptional guest experiences.

You will build strong operational foundations, develop SOPs and training programs, and report to senior leadership with regular operational

Qualifications

• Experience leading hospitality operations teams.
• Strong leadership and people management skills.
• Familiarity with Salto access management systems.
• Experience with PMS platforms such as Guesty or Mews.
• Demonstrated ability to build relationships and drive team buy-in.
• Experience overseeing building operations and facilities coordination.
• Vendor management and contract negotiation experience.

Responsibilities

• Oversee day-to-day operations of a 64-room boutique hotel in Downtown Manhattan.
• Lead and develop Front Desk, Housekeeping, and Maintenance teams.
• Foster a culture of accountability, service excellence, teamwork, and continuous improvement.
• Own guest satisfaction and ensure a high-quality guest experience across all touchpoints.
• Manage hotel vendors, utilities, waste services, maintenance providers, and external partners.
• Negotiate preferred pricing and build relationships with service vendors.
• Coordinate operational needs with commercial tenants sharing the building.
• Monitor property condition and implement preventive maintenance programs.
• Support procurement initiatives and identify cost-saving opportunities.
• Partner with Finance to manage budgeting, forecasting, and P&L responsibilities.
• Develop SOPs, employee handbooks, training programs, and process documentation.
• Serve as the on-call manager for after-hours emergencies.

Skills

Team leadership

People management

Operational leadership

Budgeting & P&L

Vendor management

Communication

Problem solving

Tools

Salto

Guesty

Mews

PMS platforms

Job description

Insight Global partners with a client in hospitality to recruit a hands-on General Manager for a 64-room boutique hotel in Downtown Manhattan. You will assume full ownership of hotel operations, including guest services, housekeeping, maintenance, budgeting, vendor management, and overall property performance, with a focus on exceptional guest experiences.

You will build strong operational foundations, develop SOPs and training programs, and report to senior leadership with regular operational