Boutique Hotel General Manager — Luxury Operations Lead

Hay Creek Hotels; Blowing Rock (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

The Embers Hotel in Blowing Rock, North Carolina seeks a detail-oriented General Manager to lead hotel and restaurant hospitality professionals. Tucked in the quaint mountain town, The Embers Hotel offers 36 guest rooms and suites with a full-service restaurant and al fresco dining patio.

Managed by Hay Creek Hotels, this boutique location embodies a fireside retreat with 4-star service in a natural setting.

Qualifications

• Recent 3+ years Hotel General Manager experience.
• Strong background in both Rooms Division and F&B operations.
• Experience in luxury environment.
• Experience in Property Management and POS Software.
• Excellent verbal and written communication skills.
• Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
• Daily Revenue and P&L Reporting exposure and knowledge.
• Strong background in hotel forecasting preferred.
• Comfortable with managing and leading a team with motivation, accountability, and regular follow-up.
• Ability to establish a strong service culture and maintain high customer service standards.

Responsibilities

• Oversee successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
• Management of on-site short term rentals.
• Create and maintain relationships with clients and guests to elevate their experience and be the face of the property.
• Enforce outstanding internal and external customer service standards per Hay Creek SOPs.
• Oversee recruitment, interviews, hiring, onboarding, training and development, discipline, motivation, and termination of staff.
• Manage employee relations to maintain a positive, engaging work environment.
• Oversee hotel and departmental budgets with scheduling, forecasting, inventory, expenses, labor, promotions, and controls.
• Ensure compliance with health, sanitation, safety, security laws, and internal policies.
• Collaborate with Managers on sales and marketing strategies and third-party marketing resources.

Skills

Guest services

Communication

Cost management

Forecasting

P&L reporting

Team leadership

Budgeting

Operations management

Vendor management

Job description

The Embers Hotel in Blowing Rock, North Carolina seeks a detail-oriented General Manager to lead hotel and restaurant hospitality professionals. Tucked in the quaint mountain town, The Embers Hotel offers 36 guest rooms and suites with a full-service restaurant and al fresco dining patio.

Managed by Hay Creek Hotels, this boutique location embodies a fireside retreat with 4-star service in a natural setting.