Boutique Director

Dormont Manufacturing Co; Beverly Hills (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) match

Wellness reimbursement

Paid time off

Job summary

Piaget in Beverly Hills seeks an experienced Boutique Sales Manager to lead a high-profile luxury store, drive sales goals and maintain the brand's elevated client experience.

You will develop and coach the boutique team, manage local operations and CRM initiatives, ensure compliance with Richemont standards, and collaborate with HR on recruitment and KPI development. Salary range: $115,000–$125,000 plus benefits.

Qualifications

• 5 to 10 years’ experience in luxury retail or service industry.
• Proven ability to develop teams and implement development plans.
• Excellent communication and organizational skills.

Responsibilities

• Achieve sales goals and KPIs; grow the client database.
• Define annual strategic action plan with Network Sales Director.
• Develop, coach and motivate boutique team to meet sales goals.
• Deliver Piaget experience to high client standards and manage CRM activities.
• Oversee staffing, training and HR collaboration to support business strategies.

Skills

Luxury retail

Team development

Communication

Organization

Leadership

Tools

SAP

Microsoft Office

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

Responsibilities

SALES:

• Responsible for the achievement of sales goals and KPIs while proactively enhancing the client database.
• Define together with the Network Sales Director the annual strategic action plan as well as objectives of the boutique.
• Demonstrate creativity & “thinking outside the box” in generating business for the boutique.
• Community outreach and networking to identify new business and client opportunities.
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
• Strategize & execute outreach to local prestige market.

TEAM MANAGEMENT:

• Develop, train and motivate boutique team to achieve individual sales goals and client development.
• Play an active role on the selling floor with spot coaching and training.
• Ensure team understands and is compliant with all Richemont and Piaget compliance and standards.
• Conduct regular touch bases to review associate performance and KPI’s in development of overall business strategies.
• Partner with Human Resources and Network Sales Director to oversee recruitment and hiring of sales team.
• Develop your team through the annual PMP process, assigning objectives and KPI’s—making regular assessments during the year.
• Partner with the Network Sales Director to establish a strategic development plans for each team member.

CLIENT EXPERIENCE:

• Deliver the Piaget experience to the highest standard to all clients and prospects while adhering to brand guidelines.
• Provide exceptional customer service and create memorable moments by surpassing client’s service expectations.
• Be a Piaget Ambassador & develop a detailed knowledge of all Piaget creations.
• Activate CRM activities within the boutique and work with the sales team to execute according to brand guidelines.
• Develop and execute strategic events to enhance the client experience in and out of the boutique
• Ensure quality of data capture while also maintaining local compliance rules and regulations.

GENERAL OPERATIONS:

• Shared responsibility of P&L of boutique with controlling of the boutique expenses (discounts, gifts, T&E, etc).
• Ensure Boutique check list is fully implemented, and that Brand’s guidelines are respected with no exception.
• Oversee the process of staffing and scheduling associates to ensure Richemont and local state compliances.
• Follow and implement all required Richemont and brand procedures, standards and policies.
• Facilitate weekly/monthly/quarterly/yearly reporting to support business objectives.
• Delegate boutique operational activities and establish clear responsibilities within your team.
• Handle relationships and commissions with third parties (tour guides, concierges…) according to guidelines.
• Ensure boutique is properly maintained (lights, furniture…) and take corrective actions to repair as needed.

STOCK MANAGEMENT:

• Oversee all operational processes in partnership with Operations and Richemont Teams including shipping and receiving, inventory, security, transfers and damages to ensure adherence of company policies and procedures while monitoring store profitability.
• Manage and support the team with daily and annual inventories and cycle counts.
• Coordinate with Operations team on any High Jewelry/HTI needs and stock movement.
• Control the quality of the stock (scratches, movements, batteries for quartz watches…) and make sure all pieces are handled with extra care and in perfect selling conditions.
• Oversee store visual merchandising presentations and ensure alignment with brand direction and business trends.

Qualifications

• 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Passion for developing teams and implementing actionable development plans.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Ability to motivate others, has a “team player” spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software
• Assist with special projects as needed
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $115,000 – $125,000

Salary will be negotiated based on relevant skills and experience.