Boutique Client Advisor/Key Holder

St. John Knits; Saint Augustine (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

St. John Knits in Saint Augustine, FL seeks a Boutique Client Advisor/Key Holder to deliver a luxurious client experience on-site.

You will greet clients, understand their style, and offer personalized wardrobe solutions while upholding brand standards and service excellence. As a full-time team member, you will manage sales transactions, maintain visual merchandising, support inventory, and assist with opening/closing procedures.

Qualifications

• Strong client-facing skills, including Client Relations and Customer Service, with a focus on building trust and long-term relationships.
• Demonstrated ability to drive Customer Satisfaction, proactively resolve issues, and provide personalized, luxury-level service.
• Excellent Communication skills, both verbal and written, to engage clients, share product knowledge, and collaborate with team members.
• Previous experience in luxury retail, fashion, or premium customer-facing environments with a preferred history of over 5 years with a luxury designer brand.
• Proficiency with POS systems, basic computer skills, and comfort with handling cash and card transactions.
• Ability to stand for extended periods, move merchandise, and support store operations during opening and closing shifts.
• Reliable, detail-oriented, and able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet and engage clients, understand style preferences, offer personalized wardrobe solutions, and ensure exemplary service throughout the client journey.
• Manage sales transactions and build long-term client relationships.
• Maintain visual merchandising standards and support inventory processes such as receiving, tagging, and replenishing product.
• As a key holder, assist with opening and closing the boutique, secure premises, and uphold store policies.
• Collaborate with boutique leadership and team members to achieve sales goals and maintain a polished, welcoming environment.

Skills

Client relations

Customer service

Communication skills

Luxury retail experience

Stand for long periods

Flexible schedule

Tools

POS systems

Job description

Company Description

St. John Knits, founded in 1962 by Marie Gray, is recognized as a hallmark of American luxury fashion. Beginning with a single knit shift dress, the brand has grown into a comprehensive lifestyle collection featuring signature knitwear and refined, effortless wardrobe essentials distinguished by luxe finishes and meticulous hand embellishment. The company employs more than 1,500 team members and operates with a vertically integrated model, including its own workshops, boutiques, and offices worldwide. St. John Knits’ collections are available in high-end specialty retailers across 19 countries, 37 company-owned stores, and through its e-commerce site, stjohnknits.com, providing diverse opportunities for retail professionals to grow within a global luxury brand.

Role Description

The Boutique Client Advisor/Key Holder is a full-time, on-site role based in St Augustine, FL, responsible for delivering an elevated client experience that reflects St. John Knits’ luxury standards. This role includes greeting and engaging clients, understanding their style preferences, offering personalized wardrobe solutions, and ensuring exceptional service throughout the client journey. Daily responsibilities involve managing sales transactions, building long-term client relationships, maintaining visual merchandising standards, and supporting inventory processes such as receiving, tagging, and replenishing product. As a key holder, this position also assists with opening and closing the boutique, securing the premises, and upholding operational procedures and store policies. Collaboration with boutique leadership and team members to achieve sales goals and maintain a polished, welcoming environment is a core aspect of the role.

Qualifications

• Strong client-facing skills, including Client Relations and Customer Service, with a focus on building trust and long-term relationships.
• Demonstrated ability to drive Customer Satisfaction, proactively resolve issues, and provide personalized, luxury-level service.
• Excellent Communication skills, both verbal and written, to engage clients, share product knowledge, and collaborate with team members.
• Previous experience in luxury retail, fashion, or premium customer-facing environments with a preferred history of over 5 years with a luxury designer brand.
• Proficiency with POS systems, basic computer skills, and comfort with handling cash and card transactions.
• Ability to stand for extended periods, move merchandise, and support store operations during opening and closing shifts.
• Reliable, detail-oriented, and able to work a flexible schedule, including evenings, weekends, and holidays as needed.