Boston Emergency Services Team Call Center Clinician (Per Diem)

Davita Inc.; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Davita Inc. is seeking a Call Center Clinician for their Boston Emergency Services Team. The clinician will provide phone screening and crisis intervention for individuals experiencing psychiatric crises. Ideal candidates will have a Master's degree in a relevant field and experience in emergency psychiatry. The role requires excellent interpersonal skills, cultural sensitivity, and the ability to navigate various healthcare contexts effectively.

Qualifications

• Master's degree in relevant field required.
• Knowledge of health and crisis intervention resources needed.
• Experience in emergency psychiatry preferred.

Responsibilities

• Provide telephone triage for individuals in psychiatric crisis.
• Assist with stabilization and crisis intervention.
• Refer individuals to appropriate resources.

Skills

Excellent listening skills

Ability to diagnose problems

Conflict resolution

Interpersonal skills

Cultural sensitivity

Bicultural/Bilingual competency

Education

Master's Degree in social work, psychology, education, counseling, or related field

Job description

Boston Emergency Services Team Call Center Clinician (Per Diem)

Answers BEST 800# hotline; this is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Position: Boston Emergency Services Team Call Center Clinician

JOB REQUIREMENTS

EDUCATION:

Master's Degree in social work, psychology, education, counseling, or related field.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

LCSW, LICSW or LMHC license preferred.

EXPERIENCE:

Previous field experience working in emergency psychiatry-related clinical activities preferred.

KNOWLEDGE AND SKILLS:

Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.

Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce.

Ability to make alternative plans as needed.

Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.

Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.

Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.

Equal Opportunity Employer/Disabled/Veterans

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