Boston Emergency Services Team Call Center Clinician (Per Diem)

Boston Medical Center; Boston (MA); On-site; USD 50,000 - 70,000; Part time

Job summary

A leading healthcare provider in Boston is seeking a Call Center Clinician for their Emergency Services Team. This role involves telephone screening and triage for individuals in psychiatric crisis, requiring advanced interpersonal skills and knowledge of community resources. Candidates should possess a Master's degree in a relevant field and preferred licensure. This position supports diverse populations and requires excellent communication skills.

Qualifications

• Master's Degree in social work, psychology, education, counseling, or related field required.
• Previous field experience in emergency psychiatry-related clinical activities preferred.

Responsibilities

• Provide telephone triage for individuals experiencing psychiatric crisis.
• Assist with stabilization and crisis intervention.

Skills

Crisis Intervention

Excellent Listening Skills

Interpersonal Skills

Cultural Sensitivity

Bicultural/Bilingual Competency

Education

Master's Degree in Social Work

Master's Degree in Psychology

Master's Degree in Counseling

Tools

MS Word

Outlook

Job description

POSITION SUMMARY:

Answers BEST 800# hotline; this is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assist with stabilization, crisis intervention, and refer to the appropriate sources.

Position: Boston Emergency Services Team Call Center Clinician

Department: Psychiatry

Schedule: Per Diem

JOB REQUIREMENTS

EDUCATION:

• Master's Degree in social work, psychology, education, counseling, or related field.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• LCSW, LICSW or LMHC license preferred.

EXPERIENCE:

• Previous field experience working in emergency psychiatry-related clinical activities preferred.

KNOWLEDGE AND SKILLS:

• Requires knowledge of referral process and community resources and agencies related to health, protective services, crisis intervention, disability, etc.
• Excellent listening skills, ability to diagnose problems, resolve conflicts, and develop practical solutions, even when sources are scarce.
• Ability to make alternative plans as needed.
• Advanced interpersonal skills necessary to interact effectively with healthcare professionals, instill confidence, and advocate for patients and their families.
• Excellent English language skills to summarize and communicate orally and in writing, including moderately complex information in various formats to internal and external customers.
• Cultural sensitivity and comfort with diverse social, racial, and ethnic populations. Bicultural/Bilingual competency is a plus.
• Proficiency with standard healthcare software (e.g., MS Word, Outlook), patient registration systems, electronic medical records, and web browsers.

Equal Opportunity Employer/Disabled/Veterans