Bosnian Video Medical Interpreter

Equiti Group; United States; Teletrabalho; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

Equiti Group is seeking qualified Video Medical Interpreters to work remotely from any U.S.-based location. You will facilitate accurate, culturally competent communication between healthcare providers and LEP patients, serving as a conduit for information and a cultural broker when needed.

Requirements include a HS diploma or GED, at least 1 year of remote medical interpreting experience, 40+ hours of interpreter training, and fluency in English plus another language.

Qualificações

• Fluent in English and at least one other language.
• Minimum 1 year of remote medical interpreting experience.
• 40+ hours of interpreter training (e.g., Bridging the Gap or equivalent).
• HIPAA awareness and commitment to confidentiality.
• Knowledge of medical, educational and social service terminology.

Responsabilidades

• Interpret accurately between languages for hospitals and clinics nationwide.
• Adjust register for LEP patients to ensure comprehension.
• Maintain confidentiality per HIPAA and professional standards.
• Promote excellent customer service to clients and patients.
• Act as cultural broker to clarify nuances when needed.
• Demonstrate professional demeanor during VRI sessions and maintain posture.
• Keep certifications current and pursue ongoing professional development.
• Adapt to changing technology, platforms, and protocols.

Conhecimentos

Bilingual (English + another language)

Customer service

Interpersonal skills

Critical thinking

Teamwork

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Summary

Description

Equiti is seeking qualified Video Medical Interpreters to work remotely from any U.S.-based location. As a vital member of our interpretation team, you will facilitate clear, accurate, and culturally competent communication between healthcare providers and Limited English Proficient (LEP) patients. You will serve as a professional conduit for information and, when appropriate, a cultural broker to ensure full understanding. Interpreters support both healthcare and educational settings via audio and video modalities.

Essential Responsibilities

• Interpret accurately and completely between source and target language for hospitals, clinics, and other facilities nationwide.
• Ensure full comprehension by adjusting register as needed for the LEP patient.
• Maintain strict confidentiality in accordance with HIPAA and professional standards.
• Adhere to Equiti’s quality policy and promote excellent customer service to clients and patients.
• Establish and maintain positive, professional interactions with all users.
• Act as a cultural broker when needed to clarify cultural nuances or misunderstandings.
• Demonstrate camera awareness during VRI sessions, ensuring proper posture, voice projection, and presence.
• Maintain required certifications and continue professional development.
• Adapt to changing technology, platforms, and protocols as needed.
• Participate actively in a team-oriented, fast-paced environment.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• High School Diploma or GED required.
• Minimum 1 year of experience in remote medical interpreting (required).
• 40+ hours of interpreter training (e.g., Bridging the Gap or equivalent).
• Medical interpretation certification (e.g., CMI, CHI) preferred.
• Documented fluency in English and at least one other language.
• Equal command of medical, educational, and social service terminology in both languages.
• Proven understanding of the NCIHC Code of Ethics and Standards of Practice.
• Strong customer service, interpersonal, and problem-solving skills.
• Proven ability to learn and operate proprietary and common software tools.
• Ability to adjust interpretation register appropriately.
• Demonstrated critical thinking and a teamwork mindset.
• Experience serving individuals from diverse cultural and socio-economic backgrounds.

Technical Requirements

• A HIPAA-compliant home workspace (chair, desk, privacy).
• Dedicated, high-speed wired internet (no Wi-Fi):
• Company-provided laptop computer running Windows 10+ with a minimum of 8GB RAM (no tablets or phones).
• Company-provided noise-cancelling USB-wired headset with built-in microphone (no Bluetooth/wireless).