BOSC Housing Porter

Amentum; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Amentum is seeking a Housing Porter to support a unique US Navy program on the island of Diego Garcia. The role serves as the primary contact for tenants, handling check in/out, occupancy management, housing inspections, maintenance coordination, and customer service operations.

Responsibilities include coordinating with maintenance, maintaining records, and ensuring safety and compliance with company standards and government requirements.

Qualifications

• Minimum of two years of comparable customer service experience.
• High school diploma or equivalent.
• Strong computer skills with Microsoft Word, Outlook, and Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Must possess a valid passport and be able to travel internationally.
• Passport must be valid for at least one year at the time of hiring.
• Country visa as required by the U.S. Department of State Foreign Clearance Guide.
• Ability to pass contract medical requirements and maintain compliance throughout deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Must be able to speak, read, and comprehend English.

Responsibilities

• Provide professional housing support services and customer assistance to tenants.
• Support check in and check out procedures, explaining policies and required documentation.
• Issue keys, access materials, and documentation to tenants.
• Assist tenants with lockouts, access issues, and service-related concerns.
• Maintain records related to occupancy, reservations, supplies, and housing operations.
• Monitor occupancy status and ensure records are updated.
• Perform housing unit inspections to verify standards, cleanliness and readiness.
• Receive and document building maintenance service requests and coordinate with maintenance.
• Identify deficiencies during inspections and coordinate corrections.
• Maintain safety and comply with EH&S, QA, and company safety requirements.
• Adhere to DOS policies, contract requirements, and SOPs.
• Support additional housing operations and assignments as directed by leadership.
• Adapt to changing priorities, schedules, and operational requirements.

Skills

Customer service

Microsoft Office

Verbal and written communication

Organizational skills

English proficiency

International travel

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

Amentum is seeking a Housing Porter to support a unique US Navy program on the island of Diego Garcia. The Housing Porter will be responsible for providing professional housing support services, customer assistance, and administrative oversight for housing operations. The position serves as the primary point of contact for tenants, supporting check in and check out processes, occupancy management, housing inspections, maintenance coordination, and customer service operations.

Job Responsibilities:

• Provide professional customer service and daily support to tenants, residents, and customers.
• Assist customers during check in and check out procedures by explaining policies, procedures, and required documentation.
• Issue keys, access materials, and required check in/ check out documentation to tenants.
• Assist tenants with lockouts, access issues, and service-related concerns.
• Maintain accurate records related to occupancy, reservations, supplies, office activities, and housing operations.
• Monitor occupancy status within assigned housing units and ensure records are updated accordingly.
• Perform housing unit inspections to verify quality standards, cleanliness, readiness, and overall condition.
• Receive and document building maintenance service requests.
• Coordinate with maintenance departments to ensure service orders are assigned and completed.
• Identify deficiencies during inspections and coordinate correction.
• Maintain a safe workplace by following all Environmental Health and Safety, Quality Assurance, and company safety requirements.
• Adhere to all Department of State company policies, contract requirements, and Standard Operating Procedures.
• Support additional housing operations, administrative projects, and assignments as directed by leadership.
• Adapt to changing priorities, schedules, and operational requirements.
• Performs other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications :

• Minimum of two (2) years of comparable customer service experience.
• High school diploma or equivalent.
• Strong computer skills, including proficiency with Microsoft Office Suite: Microsoft Word Microsoft Outlook Microsoft Excel
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Must be able to speak, read, and comprehend English.

Preferred Qualifications:

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• A valid driver's license to legally operate a motor vehicle.
• Experience working with a multinational workforce.
• Associate Degree in Business Administration, Hospitality Management, or a related field.
• Previous experience in housing, hospitality, lodging, facilities management, and customer service operations.
• Strong organizational, time management, and customer service skills.
• Experience working in challenging environmental conditions.

OTHER RESPONSIBILITIES

• Safety: Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements, fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
• Quality: Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of