PNS Passenger Service Agent

Swissport International AG; Pensacola (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Swissport in Pensacola, Florida is hiring a Passenger Service Agent to provide passenger services including reservations, ticketing, baggage handling, and check-in support. The role emphasizes customer service, clear English communication, and adherence to security and airline SOPs.

Expect a pay rate of $15 per hour and on-site work in a fast-paced aviation environment. Responsibilities include assisting passengers throughout the journey, issuing boarding passes, managing non-standard

Qualifications

• High School diploma or GED equivalent.
• Good command of English (verbal and written).
• Customer service experience.
• Excellent communication skills in country-specific language.
• Willingness to work in inclement weather.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule affected passengers.
• Manage baggage processing and fee calculation.
• Assist passengers through check-in and special needs.
• Direct passengers through Customs, Immigration, and Quarantine.
• Operate jet ways and reservation software.
• Maintain compliance with security requirements.
• Produce required work-related documentation.
• Support Ramp Service Agents as needed.

Skills

Customer service

English language

Communication skills

Attention to detail

Follow processes

Typing

Education

High School diploma or GED equivalent

Tools

Airline reservation software

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $15/hr.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Good command of the English language both verbal and written
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!