BOS Lead Passenger Service Agent - Sata Airlines

Swissport; Boston (MA); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid vacation time

Paid sick time

Company-paid holidays

Job summary

A global leader in aviation services is seeking a Lead Passenger Service Agent in Boston to provide essential passenger services, including check-in and baggage processing. You will supervise staff, manage performance, and ensure compliance with safety procedures. The ideal candidate has 3-5 years of industry experience, strong organizational skills, and must be able to work in inclement weather. Competitive pay starts at $22.50/hr with benefits, including health and wellness programs.

Qualifications

• 3-5 years industry experience.
• 1-3 years managerial/supervisory experience.
• Ability to work in inclement weather.

Responsibilities

• Provide passenger services including reservations, ticketing, and baggage processing.
• Supervise/control staff assignments and manage performance.
• Ensure compliance with all safety and security procedures.

Skills

Teamwork

Organizational skills

Oral communication

Written communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

BOS Lead Passenger Service Agent - Sata Airlines

Join to apply for the BOS Lead Passenger Service Agent - Sata Airlines role at Swissport

Base pay range

$22.00/hr - $22.00/hr

Overview

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

Pay for this role is $22.50/hr

Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company‑paid holidays.

Your activities

• Supervise/control staff assignments including reporting, absences, overtime and compensation.
• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experience.
• Maintain, up‑to‑date company’s and customer manuals and documentation.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1‑1's and completion of relevant reports.
• Ensure compliance with Swissport's SOPs and policies.
• Ensure maximum efficiency in the operation of inbound and outbound flights.
• Resolve conflict and irregularities and take appropriate action.
• Responsible for maintenance of assigned equipment and materials.
• Implement and monitor the local emergency plan.

Your profile

• High School Diploma or equivalent.
• 3‑5 years industry experience.
• 1‑3 years managerial / supervisory experience.
• Ability to work in a team environment.
• Excellent organizational and planning skills.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office.
• Must be able to work in inclement weather.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!