Borrower Assistant

Alsip-Merrionette Park Public Library District; Plainfield (IL); Hybrid; USD 21,008 - 22,041; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Paid time off

Tuition assistance program

Vision insurance

Job summary

Alsip-Merrionette Park Public Library District in Plainfield, Illinois, is seeking a passionate individual for Borrower Services. This role involves managing library user accounts and assisting patrons with various services.

Ideal candidates should have at least one year of relevant customer service experience, basic computer skills, and excellent communication abilities. The position offers hourly pay between $15.25 and $16.00 along with various benefits.

Qualifications

• One year related experience such as customer service or library experience.
• Ability to work a flexible 24-28 hour schedule including nights and weekends.
• Initiative and desire to learn.

Responsibilities

• Welcome patrons and help them navigate all the Library has to offer.
• Check in and check out Library items.
• Provide assistance to patrons regarding their library accounts.

Skills

Customer service experience

Basic computer skills

Communication skills

Attention to detail

Organizational skills

Ability to work collaboratively

Job description

Are you passionate about serving the community and providing exceptional customer service?

The Plainfield Area Public Library has job openings in the Borrower Services Department. This department is primarily responsible for managing the Check Out Desk and maintaining library user accounts.

What you might do in a typical day:

• Welcome patrons and help them navigate all the Library has to offer.
• Answer questions in person or over the phone.
• Check-in and check-out Library items suchas books, DVDs, and the GoGo Gadget collection.
• Deliver books to patrons via our Pick-up Window or locker services.
• Provide assistance to patrons regarding their library accounts.
• Maintains library materials including all book drops, system delivery, holds and shelving.

We are looking for candidates with:

• One year related experience such as customer service or library experience
• Basic computer skills
• Fantastic communication skills
• Ability to work both collaboratively and independently
• Initiative and desire to learn
• Attention to detail and organization
• Ability to work the 24-28 hour schedule including nights and weekends (including Sundays during September through May)

What we offer:

• Hourly rate of $15.25 - $16.00
• Participation in the Illinois Municipal Retirement Fund
• Vision insurance
• Employee Assistance Program (EAP)
• Paid time off
• Tuition assistance programFor complete benefits and pay information, please visit ourwebsite
• Email a cover letter and resume in a single pdf to [e-mail]

Plainfield Area Public Library, Will County

Hours

24-28 hours / week, including nights and weekends