Boot Counter – Rentals Department

Swain; New York (NY); Hybrid; USD 22,000 - 25,000; Part time

Job summary

Swain Resort is seeking a Rentals Cashier to welcome guests, process ski/snowboard equipment rentals, and ensure efficient service at the Rentals area.

You will handle cash and POS transactions, verify guest information, and collaborate with technicians to move guests from payment to fitting. Weekend and holiday availability is required, with seasonal to part-time or full-time scheduling depending on needs.

Qualifications

• Previous cashier, retail, or customer service experience preferred.
• Strong communication and multitasking skills in a fast-paced environment.
• Attention to detail and accuracy in handling transactions and guest information.
• Friendly, professional, and team-oriented attitude.
• Ability to stand for long periods and lift up to 40 lbs.
• Must be available to work weekends, holidays, and peak resort times.

Responsibilities

• Greet guests at the Rentals area.
• Process rental transactions quickly and accurately using the POS system.
• Collect and verify guest information for rental forms and waivers.
• Handle cash, credit, and gift card payments, balancing drawers at shift end.
• Coordinate with rental technicians to ensure smooth flow from payment to equipment fitting.
• Answer guest questions about rental packages, helmet use, and resort info.
• Maintain cleanliness and organization at cashier counter and waiting areas.
• Restock rental forms, wristbands, and supplies.
• Follow safety, confidentiality procedures.
• Assist Rentals team during busy periods.

Skills

Cashier experience

Customer service

Communication

Multitasking

Detail orientation

Team player

Stamina

Tools

POS system

Job description

Status: Seasonal / Full-Time / Part-Time (depending on needs)

Pay Rate Range: $16.50-$17.50

Availability Limits: Weekend and Holiday availability required

Position Summary

The Rentals Cashier at Swain Resort is responsible for greeting guests, completing rental transactions, and ensuring a smooth and efficient experience for all guests renting ski or snowboard equipment. This position serves as the first point of contact in the Rentals Department and plays an important role in providing excellent customer service and accurate sales processing.

• Greet guests in a friendly and professional manner upon arrival to the Rentals area.
• Process all rental transactions quickly and accurately using the point-of-sale (POS) system.
• Collect and verify guest information for rental forms and waivers.
• Handle cash, credit, and gift card payments, balancing drawers accurately at the end of each shift.
• Communicate clearly with rental technicians to ensure a smooth guest flow from payment to equipment fitting.
• Answer guest questions about rental packages, helmet use, and general resort information.
• Maintain cleanliness and organization at the cashier counter and waiting areas.
• Restock and organize rental forms, wristbands, and supplies as needed.
• Follow all safety, liability, and confidentiality procedures.
• Assist the Rentals team with other tasks as needed during busy periods.

Qualifications

• Previous cashier, retail, or customer service experience preferred.
• Strong communication and multitasking skills in a fast-paced environment.
• Attention to detail and accuracy in handling transactions and guest information.
• Friendly, professional, and team-oriented attitude.
• Ability to stand for long periods and lift up to 40 lbs.
• Must be available to work weekends, holidays, and peak resort times.