Books & Customer Experience Specialist

Books A Million; Madison (AL); On-site; USD 17,000 - 21,000; Part time

Job summary

Books A Million in Madison, AL is seeking a 2nd & Charles Associate to deliver exceptional customer service and assist shoppers with questions and purchases. You will greet customers, operate the cash register, and help maintain clean, organized displays on the sales floor.

The role emphasizes product knowledge, proactive customer assistance, and collaboration with team members to ensure a positive shopping experience. Part-time position requiring 16+ with ability to stand for long periods.

Qualifications

• Must be 16 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Greet customers and provide high level customer service.
• Assist customers with questions and orders and operate cash register.
• Sell products and participate in POS initiatives.
• Merchandise products on the sales floor and maintain displays.
• Assist with inventory, restocking, and store housekeeping.
• Adhere to loss prevention standards and act with integrity.
• Support other departments as needed (buyback, shipments, fixtures).
• Maintain a customer-focused store environment.

Skills

Interpersonal Skills

Self-Management

Communication Skills

Job description

Books A Million in Madison, AL is seeking a 2nd & Charles Associate to deliver exceptional customer service and assist shoppers with questions and purchases. You will greet customers, operate the cash register, and help maintain clean, organized displays on the sales floor.

The role emphasizes product knowledge, proactive customer assistance, and collaboration with team members to ensure a positive shopping experience. Part-time position requiring 16+ with ability to stand for long periods.