Bookkeeper / Customer Service

TruBlue Home Service Ally; Hillside (IL); On-site; USD 25,000 - 39,000; Part time

Job summary

TruBlue Home Service Ally in Hillside, IL is seeking a detail-oriented Bookkeeper / Customer Service Representative who can manage financial records and deliver excellent customer service. You will handle invoices, payments, deposits, and basic payroll, while serving as the first point of contact for clients.

The ideal candidate has 2+ years bookkeeping or accounting experience, proficiency with QuickBooks, strong communication, and superb organization.

Qualifications

• 2+ years of bookkeeping or accounting experience.
• Strong knowledge of QuickBooks.
• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to multitask and manage priorities in a fast-paced environment.
• Experience in an automotive or collision repair setting is a plus (not required).

Responsibilities

• Manage daily financial transactions including invoices, payments, and deposits.
• Reconcile bank accounts and credit card statements.
• Maintain accurate records in accounting software (QuickBooks or similar).
• Process accounts payable and receivable.
• Assist with payroll entries and expense tracking.
• Generate financial reports and assist with month-end close.
• Ensure compliance with company policies and basic accounting standards.
• Answer incoming calls and assist customers with scheduling and questions.
• Greet customers and provide a professional, friendly first impression.
• Communicate repair updates and timelines clearly.
• Coordinate with technicians and estimators to ensure smooth workflow.
• Handle customer concerns and resolve issues in a timely manner.
• Assist with insurance-related communication when needed.

Skills

Bookkeeping

Communication

Organization

Multitasking

Team-oriented

Tools

QuickBooks

Job description

Wec are seeking a detail-oriented and customer-focused Bookkeeper / Customer Service Representative to join our team. This role is ideal for someone who is equally comfortable managing financial records and providing an excellent customer experience. You will play a key role in keeping our financials accurate while being the first point of contact for customers.

Key Responsibilities

• Manage daily financial transactions including invoices, payments, and deposits
• Reconcile bank accounts and credit card statements
• Maintain accurate records in accounting software (QuickBooks or similar)
• Process accounts payable and receivable
• Assist with payroll entries and expense tracking
• Generate financial reports and assist with month-end close
• Ensure compliance with company policies and basic accounting standards

Customer Service Duties

• Answer incoming calls and assist customers with scheduling and questions
• Greet customers and provide a professional, friendly first impression
• Communicate repair updates and timelines clearly
• Coordinate with technicians and estimators to ensure smooth workflow
• Handle customer concerns and resolve issues in a timely manner
• Assist with insurance-related communication when needed

Qualifications

• 2+ years of bookkeeping or accounting experience
• Strong knowledge of accounting software (QuickBooks preferred)
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage priorities in a fast-paced environment
• Experience in an automotive or collision repair setting is a plus (not required)

Skills & Attributes

• Professional and friendly demeanor
• Strong problem-solving abilities
• Dependable and trustworthy with financial information
• Team-oriented mindset
• Comfortable working with both numbers and people
• Competitive hourly pay (based on experience)
• Opportunities for growth within the company
• Supportive team environment
• Paid time off and holidays (if applicable)

We pride ourselves on delivering high-quality repairs and outstanding customer service. You’ll be part of a team that values professionalism, accountability, and taking care of both our customers and each other.

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