Service Writer/Bookkeeper

Ken's Alignment Auto Service Center; Aberdeen (SD); On-site; USD 42,000 - 56,000; Full time

Job summary

Ken's Alignment is seeking a Service Writer / Bookkeeper to join our Aberdeen, SD shop. This role blends front-office customer service with bookkeeping and office management responsibilities to keep the shop running smoothly.

Responsibilities include customer service, scheduling, invoicing, payments, and maintaining records, with extensive use of QuickBooks Online. A detail-oriented multitasker with strong communication skills is preferred.

Qualifications

• Experience using QuickBooks Online.
• Strong computer skills and proficiency with standard software.
• Excellent organizational and time-management skills.
• Professional communication and customer service abilities.
• Ability to multitask in a fast-paced environment.
• High level of accuracy and attention to detail.

Responsibilities

• Answer incoming phone calls.
• Schedule customer appointments.
• Greet customers and provide exceptional customer service.
• Check customers in and out.
• Explain estimates and invoices.
• Process customer payments.
• Maintain customer records.
• Manage incoming mail and correspondence.
• File, scan, and organize paperwork.
• Maintain vendor and customer files.
• Order office supplies.
• General administrative support.
• Accounts Receivable and Accounts Payable.
• Payroll processing.
• Bank deposits and reconciliations.
• Vendor account management.
• Financial record keeping using QuickBooks Online.

Skills

QuickBooks Online

Strong computer skills

Organizational skills

Time-management

Professional communication

multitasking

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ken's Alignment is seeking a highly organized, customer-focused, and detail-oriented individual to join our team as a Service Writer / Bookkeeper. This role is ideal for someone who enjoys working with customers while also managing the financial and administrative side of a busy automotive repair shop.

This is a unique position that combines front-office customer service with bookkeeping and office management responsibilities. The right candidate will become an integral part of our team and help keep both the shop and office running efficiently.

Primary Responsibilities

Customer Service & Service Writing

• Answer incoming phone calls
• Schedule customer appointments
• Greet customers and provide exceptional customer service
• Check customers in and out
• Explain estimates and invoices
• Process customer payments
• Maintain customer records

Office Administration

• Manage incoming mail and correspondence
• File, scan, and organize paperwork
• Maintain vendor and customer files
• Order office supplies
• General administrative support

Bookkeeping & Accounting

• Accounts Receivable
• Accounts Payable
• Payroll processing
• Bank deposits and reconciliations
• Vendor account management
• Financial record keeping using QuickBooks Online

Shop Support

• Parts ordering and returns
• Warranty and core returns
• Assist technicians and management with administrative needs
• Support day-to-day shop operations

Qualifications

• Previous experience using QuickBooks Online
• Strong computer skills
• Excellent organizational and time-management skills
• Professional communication and customer service abilities
• Ability to multitask in a fast-paced environment
• High level of accuracy and attention to detail

Preferred

• Previous bookkeeping or accounting experience
• Automotive service writing or automotive office experience
• Microsoft Office experience (Outlook, Word, Excel)

While we are happy to train the right candidate on our internal procedures and workflow, applicants should already have a working knowledge of QuickBooks Online.

What We Offer

• Monday–Friday schedule
• Competitive pay based on experience
• Supportive, family-oriented work environment

If you're someone who enjoys both working with people and keeping the financial side of a business organized, we'd love to hear from you.