Booking Services Representative

Southern Bridge Group; Anderson (SC); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and development

Booking technology access

Job summary

Southern Bridge Group is seeking a Booking Services Representative to join our growing remote team. This role focuses on helping customers explore travel options, compare destinations, and complete reservations with thoughtful service.

You will communicate across phone, email, and online channels, maintain accurate records, and stay informed about destinations and promotions while building lasting client relationships.

Qualifications

• Strong customer-service and communication skills.
• Basic computer and internet skills.
• Ability to stay organized and manage multiple requests.
• Willingness to complete required training.

Responsibilities

• Research and compare destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Remote work

Organization

Job description

We are seeking motivated, organized, and customer focused individuals to join our growing team as Booking Services Representative. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Key Responsibilities

We are seeking motivated, organized, and customer focused individuals to join our growing team as Booking Services Representative. This remote opportunity is ideal for individuals who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

What We Offer

• Fully remote environment.
• Flexible scheduling.
• Training and ongoing professional development.
• Access to industry resources and booking technology.
• Mentorship and team support.
• Opportunities to develop customer service, reservation, marketing, and business-building skills.
• Potential to build repeat and referral clientele.